Administrative Assistant / Junior Investigator (Part-Time)

Job Description Job Description Administrative Assistant / Junior Investigator (Part-Time) Covert Special Investigations – Chandler, Arizona Part-Time | Minimum 20 Hours Per Week | Potential for Additional Hours & Growth Opportunities | In Office About Us Covert Special Investigations is a multi-state private investigation firm with more than 20 years of experience specializing in insurance investigations, process serving, surveillance, background investigations, and specialized investigative services. We work with insurance carriers, law firms, corporations, and private clients to uncover facts and solve complex problems. We are seeking a motivated, detail-oriented Administrative Assistant with an inquisitive nature and an interest in investigative work. This position is designed as an entry point into the investigative field and offers hands-on exposure to real-world investigations, research techniques, case management, and investigative support. This is not a typical administrative position. We are looking for someone who enjoys solving problems, learning new systems, finding answers, and asking questions. This role will begin as a part-time position with a minimum schedule of 20 hours per week, with the potential for increased hours, expanded responsibilities, and long-term advancement opportunities as the company and position continue to grow. Position Overview The Administrative Assistant / Junior Investigator supports the daily operations of Covert Special Investigations by assisting with client communications, case intake, file management, research, and investigative support activities. The ideal candidate is organized, resourceful, comfortable speaking with people, and naturally curious. An interest in investigations, criminal justice, legal services, insurance, or law enforcement is highly desirable. As our company grows, this position is expected to evolve and expand based upon company needs and employee strengths. Primary Responsibilities Responsibilities may include, but are not limited to: Professionally answer incoming phone calls and serve as the first point of contact for clients and prospective clients Route calls and messages appropriately while creating a positive first impression Review and process incoming assignments received by phone and email Enter and manage process serving assignments in case management software Assist with investigation file intake and case setup Request police reports and follow up with law enforcement agencies Prepare and organize investigative correspondence and documentation Assist with mailing letters and case-related documents Maintain organized electronic files and documentation Conduct internet and database research Learn skip tracing and locating techniques Research law firms and business contacts for marketing efforts Enter and maintain client data within CRM systems including HubSpot Assist with special projects and operational support as needed Support general office organization and day-to-day office functions Qualifications Strong communication and customer service skills Strong attention to detail and organizational skills Ability to manage multiple responsibilities simultaneously Strong problem-solving and critical-thinking abilities Comfortable learning and using technology and software platforms Resourceful and self-motivated Professional written and verbal communication skills Naturally curious with an investigative mindset Preferred but not required: Administrative experience Customer service experience Criminal justice, investigations, legal, or insurance background CRM or case management software experience Research experience Spanish-speaking ability is a plus What We Are Looking For We are seeking someone who: Notices details others miss Enjoys solving problems and asking questions Thinks independently and uses common sense Takes pride in quality work Enjoys helping people Wants a long-term opportunity with room to grow Growth Opportunity This role offers hands-on exposure to investigations and opportunities for advancement into investigative support and junior investigator responsibilities as experience and training develop. Employees will receive exposure to investigative techniques, skip tracing, process serving operations, insurance investigations, and specialized investigative services. Schedule: Minimum 20 hours per week with flexible scheduling options and opportunity for expanded hours based upon workload, performance, and company growth. Application Instructions To help us identify candidates who pay attention to details and can follow instructions, please include the following with your application: Attach your resume Include a brief paragraph explaining why this position interests you Answer this question: "Tell us about a time you solved a problem, located information others could not find, or figured something out on your own." Bonus question: If you had access to public records and online research tools, what would you investigate just for fun? Compensation: $15.50 – $18.00 per hour DOE