Inside Sales & Customer Accounts Coordinator

Job Description

Job Description

Shape exceptional customer experiences at Alloy Precision Technologies

Innovation fuels our growth. At Alloy Precision Technologies (APT), we unite advanced manufacturing, expert craftsmanship, and a customer-first mindset to deliver industry-leading solutions—and to create room for people to learn, grow, and make an impact.

Start your morning reviewing new purchase orders, validating contract terms against company assumptions, and prioritizing urgent customer needs. By midday, you’re coordinating with operations, quality, and finance to confirm specs, timelines, and pricing for quotes—while keeping the Director of Sales & Marketing in the loop. In the afternoon, you’re on the phone with current and target accounts, answering questions promptly and accurately, and finalizing clear order documentation. You close the day by updating reports and databases, proposing process tweaks to streamline contract review and order management, and preparing for an upcoming trade show visit.

• Act as the primary inside liaison to support the Sales Team—proactively ensuring day-to-day customer needs and incoming orders are handled without delay.
• Lead contract review to ensure every customer purchase order aligns with APT’s terms, assumptions, and capabilities.
• Communicate account activity, issues, and opportunities regularly to the Director of Sales & Marketing and cross-functional partners.
• Execute assigned sales calls and follow-ups on schedule; respond to current and prospective client inquiries quickly with accurate information.
• Prepare precise quotes, order specifications, reports, and documentation; coordinate seamlessly with all APT departments.
• Operate within established quality systems—adhering to standards such as ISO 9001 and AS9100.
• Participate in minimal travel to customer sites and trade shows to nurture relationships and develop business.
• Champion a collaborative, positive, results-focused team approach across APT, with customers, vendors, and external partners.
• Partner with the Director of Sales & Marketing on collateral, website/internet updates, and marketing campaigns that support sales growth.
• Recommend and implement process improvements tied to contract review and order management.
• Perform additional duties as assigned by the Director of Sales & Marketing.

• High school diploma required; technical/industrial background preferred.
• Five (5)+ years of industrial sales and marketing experience in an industrial environment strongly desired.
• Proficiency with Microsoft Office; experience with databases/ERP (e.g., Visual Manufacturing) is a plus.
• High energy, results orientation, and strong interpersonal communication skills.
• Ability to build rapport across all organizational levels and with external stakeholders.
• Proactive, persistent, and comfortable managing multiple customers/projects in a fast-paced team setting.

• Able to sit and type for extended periods.
• Able to lift a box of files.

• Closed-toed shoes and safety glasses required while on the shop floor.

• Retail Sales
• Customer Service