Retail Parts Pro Store

Retail Parts Pro

Equal Opportunity Employer. No discrimination based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. What is a Retail Parts Pro? Professional level sales position supporting advanced DIY business functions. Expert knowledge of store systems, automotive systems, and parts. Advanced identification, troubleshooting, and project assistance for DIY customers. Sourcing from various places including special orders, FDO, second sources, etc. In-depth knowledge of store inventory and maintenance processes. Full-time position.

Primary Responsibilities:

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities:

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors:

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro:

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success:

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education Certificates, Licenses, Registrations:

• Must have a valid driver's license
• ASE certification preferred, but not required

Physical Demands:

Equal Opportunity Employer. No discrimination based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. We comply with all applicable federal, state, and local laws.