Patient Support Representative

Patient Support Representative

Responsibilities include the provision of exceptional customer service and preparation of documents to ensure patient satisfaction and professionalism and smooth clinic flow. Assist with telephones including scheduling/rescheduling appointments. Posting all monies collected at the Front Desk to patient accounts as well as balancing all monies, credit card transactions and checks at the close of business.

Key Responsibilities:

• Greet patients upon arrival
• Answer phone by 3rd ring
• Check-in patients
  1. Verify all information is correct in demographics for all patients
  2. Obtain/scan insurance and identification cards
  3. Make sure all authorizations are put in system
  4. Process new patient information packets
  5. Add PCPs to all patients' charts
  6. Post monies/batch reconciliation
  7. Put up fee tickets promptly
  8. Communicate with the staff and patients regarding wait times/delays in clinic
• Scanning in documents (outside medical records/consents/all pertinent information)
• Appointment confirmations
• Appointment reschedule when needed
• Request authorizations
• Review the schedule to ensure all requested testing appointments have been kept
• Insurance verification/eligibility (HMO, PPO, and Vision Plans)
  1. Review scheduled/insurance verification for and reschedule any ineligible patients
  2. Review the schedule to ensure all required authorizations are obtained
• Checking incoming and outgoing fax status
• Ensure all Medical records request get to the correct department for processing
• Maintain a clean work/waiting area, restock business cards for all doctors
• Take messages to send tasks to technicians when needed
• Check out patients
  1. Make sure all doctor's orders are complete
  2. Verify that correct insurance has been added to encounter
  3. Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
  4. Offer dark glasses for dilated patients
• Hand out surveys/Yelp cards

Qualifications:

Experience:

• High School Diploma (or its equivalent)
• 2 years of experience in the medical field front office
• Experience working with the public.

Required Qualifications:

• 2–5 years of relevant experience in a medical office or healthcare setting.
• Previous experience in medical reception and customer service .

Knowledge, Skills, Abilities:

• Computer literate.
• Ability to type 25 wpm.
• Working knowledge of general office duties.
• Working knowledge of contracted insurance plans.
• Good verbal and written communication skills.
• Good telephone skills.
• Customer service oriented.
• Task-oriented.
• Ability to work in a fast-paced environment.