Claims Analyst (Level II)

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning. Job Description Work Location: Hunt Valley, MD Job Title: Claims Analyst (Level II) Duration: 6+ months (Strong possibility of extension) Job Description: Receives incoming calls and assists customers with questions or issues regarding potential billing dispute and/or fraudulent related activity on their credit card account. Takes appropriate action based on an evaluation of the customer's needs which may include filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims. Takes personal ownership to ensure that customer requests are processed quickly and efficiently, while maintaining compliance with industry regulations and bank procedures. Responsibilities include but are not limited to: initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant. May debit or credit customer's accounts, as appropriate. May research and resolve other general customer account inquiries as appropriate and/or elevate issues on the customer's behalf while providing world class customer service. Understand and adhere to established service level agreements and set appropriate expectations with the clients and customers regarding the claims process. Job Requirements: Ideal candidate will have credit card knowledge in a customer service contact center. Qualifications MUST HAVE claims and/or customer service (call center environment) experience. Knowledge with credit card in a customer service contact center. #J-18808-Ljbffr