Patient Access Manager

Sarah D. Culbertson Memorial Hospital is seeking an experienced, service-driven Patient Access Manager to lead our patient access team and help shape the first impression patients receive when they enter our organization. This leadership position oversees scheduling, registration, insurance verification, check-in/check-out processes, and front-end patient access operations across multiple locations. As a Critical Access Hospital serving Rushville and the surrounding communities, we offer the opportunity to make a meaningful impact while working in a collaborative environment where leaders are empowered to drive change and improve patient care. If you're passionate about healthcare operations, patient experience, team development, and improving access to care, we'd love to meet you. Why Choose Culbertson? Lead Meaningful Change You'll have the opportunity to improve patient access, streamline workflows, and remove barriers to care that directly impact patients and families throughout our community. Influence the Entire Patient Experience Patient Access is often the first and last interaction a patient has with our organization. Your leadership will help create exceptional experiences that build trust and satisfaction. Build and Develop High-Performing Teams Lead a dedicated team while mentoring future leaders, strengthening staff engagement, and fostering a culture of accountability and service excellence. Work Across Multiple Areas of Healthcare Operations This role combines leadership, patient experience, scheduling optimization, revenue cycle support, process improvement, and strategic problem-solving. Partner with Organizational Leadership Collaborate directly with leaders across Revenue Cycle, Operations, Information Technology, Finance, Quality, and Clinical Services to drive organizational success. Make an Impact in a Community Hospital Setting In a larger healthcare system, operational improvements can get lost in layers of bureaucracy. At Culbertson, your ideas and leadership can create meaningful change that patients and staff experience every day. Enjoy Long-Term Career Stability Join an organization committed to serving its community while providing opportunities for professional growth and leadership development. What You'll DoLead Patient Access Operations Oversee scheduling, registration, insurance verification, check-in, check-out, and patient intake processes across multiple locations. Ensure patient access workflows are implemented consistently and efficiently. Identify operational barriers and implement solutions that improve access, patient flow, and service delivery. Serve as the primary escalation point for complex patient access concerns. Conduct site visits to ensure operational consistency and quality standards. Develop and Support Your Team Directly supervise patient access staff across multiple sites. Coordinate staffing coverage and scheduling to meet patient demand and organizational needs. Lead onboarding, training, cross-training, and competency development efforts. Conduct coaching, performance evaluations, and employee development planning. Foster a culture built on professionalism, teamwork, empathy, and accountability. Improve Access and Patient Experience Monitor appointment availability, registration accuracy, wait times, no-show rates, and patient satisfaction measures. Implement initiatives that improve same-day access, continuity of care, and scheduling efficiency. Lead service recovery efforts and ensure patient concerns are resolved promptly and professionally. Collaborate with providers and leadership to optimize scheduling templates and patient flow processes. Support Revenue Cycle Success Ensure accurate insurance verification, eligibility validation, and authorization processes. Promote front-end registration accuracy to support clean claims and reduce denials. Partner with Revenue Cycle and Finance teams to address trends and improve financial performance. Support patient affordability while maintaining compliance and organizational sustainability. Drive Quality and Process Improvement Monitor compliance with organizational policies, privacy regulations, and payer requirements. Participate in audits, quality reviews, and corrective action initiatives. Identify opportunities for operational improvement, workflow standardization, and increased efficiency. Support organizational initiatives focused on quality, access, and patient-centered care. What We're Looking For/Required Qualifications High school diploma or equivalent. At least one year of supervisory or management experience in healthcare patient access, admissions, clinic front office operations, or a related leadership role. Strong organizational, communication, problem-solving, and customer service skills. Preferred Qualifications Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field. Two or more years of patient access leadership experience. Experience in a hospital, rural health clinic, community health center, or behavioral health setting. Multi-site leadership experience. Experience with Cerner Electronic Health Record (EHR). The Ideal Candidate Leads with empathy while maintaining accountability. Thrives in a fast-paced healthcare environment. Uses data to drive decisions and improve performance. Enjoys coaching and developing others. Is passionate about improving access to care and the patient experience. Why You'll Love Working Here! Mission-Driven Work Every improvement you make helps patients access the care they need more quickly and efficiently. Collaborative Leadership Environment Work alongside engaged leaders who value teamwork, innovation, and continuous improvement. Professional Growth Opportunities Develop your leadership skills while contributing to organizational initiatives and strategic projects. Eligible employees enjoy a comprehensive benefits package that may include: Health, Dental, and Vision Insurance Paid Time Off Paid Holidays Life Insurance Employee Assistance Program Professional Development Opportunities Join Our Team At Sarah D. Culbertson Memorial Hospital, you'll find more than a job, you'll find an opportunity to lead, grow, and make a lasting impact on the health of the communities we serve. Apply today and help us create exceptional access and experiences for every patient, every time. #J-18808-Ljbffr Sarah D. Culbertson Memorial Hospital