Personal Lines Client Service Manager

Summit Bridge Partners

Personal Lines Client Service Representative

Location: New Bedford, MA (Hybrid)

Position Overview

The Personal Lines Client Service Manager (CSM) supports clients by delivering responsive, accurate service on personal insurance matters via phone, email, and scheduled appointments.

Key Responsibilities

Respond to client inquiries and service needs promptly and professionally
Document client interactions per company standards
Utilize agency systems and rating software efficiently
Address billing, claims intake, and policy coverage questions
Meet call and service goals; contribute to upsell/rounding efforts

Requirements

1+ year experience in P&C insurance (3+ years preferred)
Active MA P&C license or ability to obtain within 2 years
High school diploma or equivalent
Proficient in Microsoft Office
Strong communication and interpersonal skills
Must be able to support required schedule (including virtual rotations)

Benefits

Medical, Dental, Vision
FSA, HSA, Commuter Programs
Company-paid STD, LTD, and Life Insurance
Employee Assistance Program
Paid Parental Leave, Holidays, and PTO
401(k) with company match

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Personal Lines Client Service Manager in New Bedford, MA vacancy

Personal Lines Account Manager
$55k - $75k
Overview Alera Group is looking for a Personal Lines Property & Casualty Account Manager to join our team. We are seeking... .... We are passionate about our clients’ success in the areas of Employee... ...Insurance, Retirement Plan Services, and Wealth Services. With a network...
Suggested
Base plus commission
Work at office
Local area
Alera Group, Inc.
Fairhaven, MA
5 days ago
Customer Experience Supervisor I - Dartmouth Mall
$22 - $27.5 per hour
...coaching associates on customer service, leading company training... ...Acts as a role model for the Manager on Duty program while directing... ...of Sale productivity metrics. Line Management and Checkout Standards... ...the workplace. Requires high personal and team performance standards...
Suggested
Hourly pay
Worldwide
Shift work
JCPenney
North Dartmouth, MA
13 hours ago
Personal Lines Account Manager
...Personal Lines Account Manager Are you looking for a stable, positive work environment where your work is appreciated and your input counts? Our client is seeking a service-driven, detail-oriented Account Manager to join our growing personal lines team. This role...
Suggested
Work at office
Local area
Summit Bridge Partners
Fall River, MA
1 day ago
Client Manager - Marine Infrastructure
$130k - $170k
...are dedicated to solving our clients’ toughest science and engineering... ...a dynamic and driven Client Manager to join our Ports and Harbors... ...satisfaction with our services and fostering loyalty.Strategic... ...Qualified women, minorities, persons with disabilities, and veterans...
Suggested
Full time
Part time
Flexible hours
Foth
Marion, MA
5 days ago
Customer Service - Self Storage Manager
$36.4k
...between properties or other work-related tasks Our Property Managers have the opportunity to earn performance-based bonuses! Job Description... ...: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast...
Suggested
Hourly pay
Weekly pay
Full time
Weekend work
Public Storage
New Bedford, MA
2 days ago
Personal Lines Account Manager — Growth, Team & Support
A family-owned insurance agency in Massachusetts is seeking an Account Manager to manage personal lines clients professionally. Responsibilities include servicing policies, quoting new business, and maintaining client files. Candidates must hold an active Property & Casualty...
Summit Bridge Partners
Fall River, MA
5 days ago
Guest Experience Director—Cruise & Excursions
American Cruise Lines seeks a Cruise & Excursions Director for its 2026 season. This high... ...entertainment with ashore excursion management, reporting to the Hotel General Manager.... ...presentation skills, and a strong guest-service mindset. #J-18808-Ljbffr American Cruise...
American Cruise Lines
Fall River, MA
2 days ago
Customer Service Manager
...Aleading manufacturer is seeking a Customer Service Manager to join their team. With over 80 years... ...Administrative experience Personal assistant experience Calendar management... ...customer needs and services within the client portfolio in a fast-paced environment...
Work at office
Shift work
gpac
New Bedford, MA
5 days ago
Multi-Media Account Executive
$60k - $75k
...team, you’ll take full ownership of building and managing a book of business. You’ll focus on bringing in new clients while maintaining long-term relationships with... ...potential 3 weeks PTO + 9 paid holidays (including 2 personal days) Volunteer Time Off—give back to your...
Full time
Work at office
Local area
Townsquare Media
New Bedford, MA
3 days ago
Hands-On Customer Service & Order Coordinator
$85k
...Beacon Hill is seeking a Customer Service Representative in New Bedford, MA, paying up to $85K. This role is integral to managing customer orders and ensuring a smooth experience from inquiry to delivery. Candidates should have over a year of experience in customer support...
Work at office
Beacon Hill
New Bedford, MA
5 days ago
Account Manager- Employee Benefits
...Description: Title: Account Manager – Employee Benefits Work... ...Plans Supporting: Shared Services - provides service support... ..., elder care, or other personal responsibilities during working... ...direction. Responsibilities include client service and communication,...
Remote work
Insurance Office of America
New Bedford, MA
5 days ago
Account Manager - Commercial Insurance
$80k - $90k
...Description: Title: Account Manager - Commercial Lines Remote: candidates... ...childcare, elder care, or other personal responsibilities during... ...administrative and customer service activities, resolving... ...Renewal Process : Conduct client research, prepare submissions...
Full time
Remote work
Insurance Office of America
New Bedford, MA
2 days ago
Store Manager: Elevate Customer Experience & KPIs
LensCrafters in Massachusetts is seeking a Store Manager to lead daily operations, align the Brand Story, and deliver flawless customer... ...KPIs by coaching a high-performing team and ensuring superior service. You will partner with the Doctor of Optometry to elevate patient...
LensCrafters
North Dartmouth, MA
4 days ago
Accounting Manager
...trusted names in metal recycling. We provide comprehensive recycling services across the region, specializing in both ferrous and non-ferrous... ...pay schedule About the Position The Temporary Accounting Manager is responsible for overseeing general accounting operations, ensuring...
Weekly pay
Temporary work
Work at office
Local area
Mid-City Scrap, LLC.
Westport, MA
4 days ago
Front Desk & Patient Services Coordinator
...is seeking a Front Desk Associate for a full-time, Monday-Friday schedule (8:30 AM-4:30 PM). You will deliver friendly, attentive service, schedule patients, and maintain files in a professional office setting. The role requires basic Microsoft Word/Outlook, strong organizational...
Full time
Work at office
Monday to Friday
Beltone New England, Carolinas and Virginia
North Dartmouth, MA
5 days ago
Assistant Account Manager - Commercial Lines
$20.44 - $39.15 per hour
...insurance, retirement, and wealth management products and services. But we don't stop there —... ...or helping a national client navigate complex risk, you... ...to join our Commercial Lines team. Overview... ...such as vacation, sick, and personal days, and eligible bonuses...
Work at office
Local area
Squaremouth
Fall River, MA
3 days ago
Assistant Account Manager - Commercial Lines
$20.44 - $39.15 per hour
...for each other and for the clients we serve. We help... ...insurance, retirement, and wealth management products and services. HUB is one of the world's... ...to join our Commercial Lines team . Overview :... ...Vacation, Holiday, Sick, and Personal Time Off · Flexible Work...
Internship
Work at office
Local area
Flexible hours
HUB International
Fall River, MA
2 days ago
Customer Service Supervisor
...Float Customer Service Supervisor Location: East Bay Region, needs to be available to Float between our Fall River, Westport, Tiverton... ...and develop teller staff Provide ongoing training and feedback Manage staffing schedules Deliver Outstanding Customer Service: Handle...
Weekend work
Afternoon shift
BayCoast Bank
Fall River, MA
2 days ago
Nonprofit Accounting Controller & Advisory Lead
...an Assistant Controller for our Nonprofit Accounting and Advisory Service (CAAS) Practice in the Boston area. The role supports clients by delivering accounting services, consulting, and project management across multiple nonprofit engagements. The ideal candidate has 6+...
CliftonLarsonAllen
New Bedford, MA
3 days ago
Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
...front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with... ...busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy...
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Fall River, MA
5 days ago
Account Executive - B2B
$102k
...Search Ads, Display Ads, Reviews & Reputation Management, Social Ads, and SEO Cold calling business... ...earn residual commissions for retaining your clients through strong account management Perform virtual and in-person presentations to prospects Build strong client...
Work at office
Immediate start
Home office
Hibu
Marion, MA
5 days ago
Public Relations Account Coordinator
$44k
...independent and thriving brand elevation agency unifying PR, creative services, and marketing. As we’ve grown, we’ve maintained focus on... ...brainpower we come up with inspired solutions for our clients, and because it makes for a happy place to work. We work with people...
Internship
Work at office
Local area
Matter
Rochester, MA
1 day ago
Senior Tax & Accounting Manager
...an accomplished Senior Tax & Accounting Manager to join a growing public accounting firm... ...serving as a strategic resource for a diverse client base. The ideal candidate brings strong... ...tax practice to ensure timely, accurate service delivery. • Review complex tax filings...
Robert Half
Fall River, MA
17 days ago
Account Manager/Sales Representative
$60k - $70k
...seeking a motivated Account Manager/Sales Specialist. This role is... ...delivering exceptional customer service. Key Responsibilities:... ...customer needs and providing personalized service. Execute sales strategies... ...maximum results with each client. Handle cold calling and...
Full time
Work at office
Advance Career Services
Fall River, MA
3 days ago
Account Executive, Home Health, $5,000 SIGN ON
$5,000 per month
...referral source relationships within a competitive marketplace (Ex. hospitals, senior living, physicians, nurse practitioners, case managers). Present disease-specific Right Path Programs through MPower sales process to ensure positive patient outcomes. Prioritize...
Full time
Relocation package
Flexible hours
AccentCare, Inc.
Fall River, MA
19 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Personal Lines Client Service Manager. Be the first to apply!