Director of Veterans Services

Description

DIRECTOR OF VETERANS SERVICES

Kenosha County is seeking a dedicated Veterans Services Director to lead outreach efforts and serve as an advocate for veterans and their families. This role offers the opportunity to elevate countywide engagement, expand awareness of benefits, and reinforce the County’s commitment to those who have served through professional, community-focused leadership. Position Summary and Job Duties The Veterans Services Director, reporting to the Human Services Department Director, is an advanced level managerial position that plans, administers, manages, and monitors the Veterans Office operations, functions, services, and staff. The individual who holds this position determines the strategic objectives and direction needed to ensure that benefits are delivered to eligible veterans and their dependents based on criteria specified by state statutes and federal rules and regulations. This position serves as direct liaison and advocate for the county population of over 13,000 veterans and their eligible dependents. Advocate for veterans and their eligible dependents with filing for benefits such as disabilities, pension, education, and healthcare Manage overall office operations, including providing extended office hours in the western part of Kenosha County Provide outreach and education throughout Kenosha County to create knowledge of issues impacting veterans, and provide resources related to services available for all veterans including those recently serving Advise Directors of VA Regional Office, VA Medical Centers, and Wisconsin Dept. of Veterans Affairs on a variety of issues and matters that impact veterans Prepare and implement office policies and procedures Provide crisis intervention for homeless veterans, including financial literacy and financial assistance for rent, utilities, food, and gas cards Plan and prepare annual budget, CVSO Grant, reports, and Division reviews Prepare annual performance evaluations of staff Participate in the recruitment process Participate in employment issues regarding discipline Plan and execute Homeless Stand Down, Veterans Day celebration, Veteran Town Hall meetings for veterans, including local involvement Participate in VA Appeals Hearings, mitigation, and negotiation of VA disability compensation benefits Visit homes, hospitals, senior housing, assisted living, and nursing homes to assist veterans or widows, including providing presentations on VA benefits as needed Provide veterans and families with up-to-date information about veterans’ benefits, including changes to policies and laws governing Veterans Affairs benefits Perform the duty as a notary public and certify state property tax credit eligibility and certifying DD‑214 (discharge paperwork) Oversee updates to division webpage and social media Facebook Assist veterans to file appeals process of claim, including assistance with legal representation at the U.S. Court of Appeals for Veterans’ Claims Continually keep up to date regarding changes in veterans’ benefits in both federal and state agencies Promote staff professional development by providing opportunities for them to attend training and maintain VA accreditation Perform other work as required or assigned Success Factors U.S. Code Title 38 and Wisconsin Statutes Chapter 45 Various agencies and departments that assist veterans with benefits Local organizations with capability to assist veterans with issues Veterans’ programs and regulations Skill in Leadership and supervision Communication and strategic resolution Time management Ability to Use computers, various software programs, and social networking Read and interpret the federal and state regulations Counsel veterans and eligible dependents Write reports and documents for senior leadership Work and coordinate with outside agencies Maximize use and distribution of financial resources Be compassionate and sympathetic when providing assistance Research findings for both veterans and their legal representatives Remain professional and courteous at all times Lead and develop a diverse workforce and promote a sense of belonging for all staff Work respectfully in a diverse and inclusive environment Licenses or Certifications VA TRIP Training VA Accreditation Notary Public Other Job Requirements Valid driver’s license and acceptable driving record Health, dental and vision insurance effective first of month following 30 days of employment with the ability to reduce premium contribution through participation in a wellness program Flexible Spending Accounts Employee Assistance Program Paid Time Off Twelve Paid Holidays Retirement Plan: Participation in the Wisconsin Retirement System which includes county‑paid life insurance Tuition Reimbursement Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position involves light physical demands, such as exerting up to 25 pounds of force occasionally Selection Process Application Review - Qualifying Oral Interview - Qualifying Background Check - Qualifying Drug Screen - Qualifying Applications must be submitted no later than Thursday, May 28, 2026, at noon CST. 2026 Hiring Range: $78,396 – $93,329 annually. The pay grade for this position is E10 (Min. $78,396 – Max. $108,262 annually). Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Qualifications Education Required Bachelor’s or better. #J-18808-Ljbffr County-of-Kenosha