Automotive Service Advisor

Service Advisor

Located in Sanford, FL, Seminole Toyota is looking for an experienced Service Advisor. As a Seminole Toyota Automotive Service Advisor, you will be the face of our service department, ensuring customers receive a seamless and professional experience. You will greet guests, assess their vehicle needs, provide service recommendations, and act as the key communication link between customers and technicians. Your role is critical in ensuring customer satisfaction and contributing to our dealership's success.

What We Offer:

• Climate Controlled Shop
• Very busy shop
• Medical
• Dental
• Vision
• Life Insurance
• 401k + Matching
• Paid Training for Service
• Paid Time Off/Holidays

Responsibilities:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customers with a complete and accurate estimate of repair and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer's warranty guidelines and procedures
• Send inspection report and recommendation to customer via online portal.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Qualifications:

• Previous automotive Service Advisor experience heavily preferred, one year of experience required
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)