Patient Financial Counselor

Title: Patient Financial Counselor

Location: Minneapolis, MN (must be able to work full on-site)

Industry: Healthcare

Pay Rate: $24.00 - $26.00 / Hourly

Benefits: This position is eligible for medical, dental, vision, and 401(k). 

Job Description:

We are currently hiring for a Patient Financial Counselor. Duties will consist of assisting patients in understanding their bills, balances owed, what their insurance is covering, and what their out-of-pocket expenses will be for their healthcare services, as well as other duties as assigned. Seeking a driven and hard working candidate!

Key Responsibilities:

• Insurance Verification: Confirm patient insurance coverage and eligibility prior to billing to prevent claim denials.
• Assist with Medical Assistance applications: Help patients apply for the Medicaid program by guiding them through what that process entails and how to accurately complete it themselves.
• Payment Posting: Accurately post payments from insurance companies and patients to the appropriate accounts.
• Denial Management: Identify and correct errors on denied or rejected claims, and resubmit them promptly to secure payment.
• Patient Billing: Generate and send invoices to patients for any balances due after insurance payments, and handle inquiries regarding their bills.
• Collections: Monitor outstanding accounts, establish payment arrangements with patients, and follow up on delinquent accounts to ensure timely collections.
• Record Maintenance: Maintain detailed and accurate records of all billing activities, payments received, and account statuses.
• Compliance: Stay updated with current coding guidelines, insurance policies, and healthcare regulations to ensure compliance and prevent fraudulent billing.
• Communication: Collaborate with healthcare providers, insurance companies, and patients to resolve billing issues and clarify information as needed.

Qualifications:

• Must have 1+ years of Patient Financial Counseling or Revenue Cycle experience.
• Must have previous experience with assisting patients in the Medicaid application process.
• Must have comfortability working within Excel Spreadsheets.
• Must be able to work on-site.
• Proficiency in billing software and electronic medical records systems.
• Strong computer skills, including knowledge of Microsoft Office Suite.
• Solid understanding of medical terminology, coding procedures, and healthcare billing regulations.
• Familiarity with insurance guidelines and reimbursement procedures.
• Excellent written and verbal communication abilities.
• Strong organizational and time-management skills.
• Attention to detail and accuracy in processing information.
• Problem-solving aptitude and analytical thinking.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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