Customer Service Specialist

Main Responsibilities Directs team daily operational activities while providing single point of contact for customer for all Installation Qualification related issues. Establishes and audits local operating procedures to provide a training aid and reference source for Edwards and customer personnel. Performs special projects at customer site with supervision as needed from senior technical experts or project management. Maintains records of repairs and maintenance performed using local database. Develops and maintains a preventive maintenance schedule for equipment that will ensure optimum performance. Assists with failure analysis by providing information on mode of failure on each equipment failure. Submits information to Edwards technical department to drive equipment improvements. Writes weekly/monthly reports on activities that have been performed at a customer’s site based on customer and regional management requirements. Works with Site Lead and Site Manager to ensure 7x24 escalation support for site team. Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation. Respectfully takes direction from supervisor and completes other duties as assigned. To succeed, you will need AS degree or equivalent in relevant technical field (full military equivalent may substitute for AS with HR and supervisory approval) OR 4+ years' related technical experience (i.e., military, electromechanical devices, comms). 5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product. Knowledge areas/Skills Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred. Other requirements Strong proven leadership skills. Excellent organization, prioritizing, multi-tasking and customer service skills. In return, we offer Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth. Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location. Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals. Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process. Job location This position is onsite, supporting our valued customers in Austin, TX! We Are An Equal Opportunity Employer! Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law. #J-18808-Ljbffr