Senior Maintenance Technician

Who We Are

SNS Management is the fifth-largest apartment owner in Greater Cincinnati, with a portfolio of approximately 2,000 apartment homes. While we operate at scale, we remain deeply committed to delivering an exceptional resident experience rooted in stability, respect, convenience, and belonging.

Our mission is to create more than housing; we provide the true feeling of home. That means fostering positive living experiences, meaningful community connections, and an environment where residents feel valued every day.

What You'll Be Doing

• Supporting multiple portfolios within the region throughout Cincinnati and NKY
• Assisting with complex maintenance issues
• Helping maintain KPI performance
• Filling staffing gaps (including Supervisors)
• Supporting operational consistency
• Helping reduce backlog and workload imbalance

What Success Looks Like

• Maintenance technicians are confident, productive, and capable of handling most service requests independently
• Resident work orders are completed quickly and professionally with minimal backlog
• Work orders are documented clearly with proper notes, photos, and repair details
• The maintenance team consistently meets performance metrics for work order completion and service quality
• Residents experience timely repairs and positive interactions with the maintenance team
• Manage maintenance materials and supply purchases responsibly, ensuring all expenses follow company purchasing guidelines and remain within approved maintenance budgets

This Role Is a Strong Fit If You

• Enjoy complex hands-on work and training others
• Take pride in maintaining safe, well-functioning apartment communities
• Have strong troubleshooting skills across multiple trades
• Are organized, detail-oriented, and comfortable using technology to manage work orders and communication
• Value accountability, teamwork, and delivering excellent service to residents
• Are adaptable and open to improving processes and learning new tools or systems

Required Qualifications

• 35 years of leadership experience in multi-family or residential maintenance
• Strong knowledge of residential maintenance trades including plumbing, electrical, drywall, carpentry, and HVAC troubleshooting
• Ability to diagnose and repair a wide range of maintenance issues across apartment communities
• Comfort using mobile devices and software systems to manage work orders and communication
• Valid driver's license with a clean driving record and ability to operate company vehicles
• Strong communication and leadership skills
• EPA certification (1, 2 or Universal)
• Ability to prioritize multiple service requests and support technicians effectively

Preferred Qualifications

• Experience using property management or maintenance management software such as AppFolio
• Experience using workforce management or timekeeping platforms such as Paycor
• OSHA 10 and CPO certifications
• Experience managing maintenance operations across multiple apartment communities or portfolios
• Previous experience training or mentoring maintenance technicians

Work Environment, Travel & Physical Requirements

• Onsite role supporting multiple apartment communities within the Greater Cincinnati area
• Local travel between properties during business hours required
• Ability to sit or stand for extended periods
• Use computer and mobile devices throughout the workday
• Ability to lift or move materials and equipment up to approximately 75 pounds
• Participation in an on-call rotation to support emergency maintenance needs (as needed)

Compensation & Benefits

• Company-provided SNS maintenance vehicle equipped with tools and equipment
• Company credit card for approved materials, supplies, and equipment purchases
• Paid Time Off (80 hours)
• Paid Sick Days (40 hours)
• Paid Holidays
• Health, dental, and vision insurance

• 401(k) with company match

• Company-paid short-term disability

• Employee rental discounts and employee referral incentives

• Paid training and onboarding

• Dream Vacation Benefit after 5 years of service

• Long-term growth opportunities within a stable, expanding organization

Schedule

• Full-time, MondayFriday

• Occasional on-call rotation

• Standard business hours (8AM-4PM or 9AM-5PM)

Compensation details: 32-33 Hourly Wage

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