Service Advisor $75-120,000 per year

Service AdvisorOur Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.On a typical day, this will include:Upselling additional services using low pressure, high integrity methodsProviding accurate repair/maintenance estimatesAdhering to policies on vehicle care and operationFollowing up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick upReviewing and explaining repairs and associated costs with customersHandling minor customer concerns and complaints and keeping the Service Manager informed of potential issuesMaintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standardsThe Rewards:Competitive compensationA great working environment where you'll be supported by a team of professionalsMedical, Dental & Vision Insurance401K Retirement Savings PlanVacationDiscounts on vehicle purchasesAdvancement opportunities for high performersOutstanding customer service skillsA positive attitudePrevious experience in a similar role would be highly desirableAboutSince 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Nissan, Chevrolet,GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.If you're looking for a rewarding career using your outstanding customer service skills, apply today.