Sr. Technician, Critical Site Operations Technician

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
The Sr Technician Critical Site Operations serves as the senior onsite operational and technical authority responsible for maintaining the safe compliant and reliable operation of critical data center and wireless infrastructure environments. This role leads operational response technical escalation and cross-functional coordination during complex maintenance activities incidents and infrastructure restoration events while ensuring strict adherence to safety access and change management controls. The Senior Technician performs advanced smart hands support complex physical troubleshooting and controlled technical intervention across production infrastructure within approved operational addition the role provides leadership through technician mentoring operational training process implementation and continuous improvement initiatives that strengthen execution consistency and operational readiness. Success is measured through infrastructure reliability operational compliance incident resolution effectiveness workforce capability development and reduction of operational risk.

Job Responsibilities :

• Lead onsite operational authority for critical infrastructure operations maintenance execution and incident response
• Lead complex technical troubleshooting restoration and escalation management for production infrastructure
• Direct cross-functional coordination during maintenance windows outages and high-risk operational events
• Enforce operational governance including safety access control change management and execution risk mitigation
• Mentor train and develop technicians on operational standards technical procedures and new process adoption
• Drive operational readiness continuous improvement and lessons learned/root cause follow-up activities
• Manage vendor execution quality accountability and onsite operational compliance
• Monitor KPI performance infrastructure reliability trends and operational health indicators
• Other duties as assigned

Education and Work Experience :

• Bachelors Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include: Computer Science Information Technology Electrical Engineering or Related Field (Required)
• 4-7 years Managing and operating critical data center or network infrastructure including incident coordination and maintenance activities (Required)
• 2-4 years Advanced troubleshooting and restoration of complex technical systems to minimize business-impacting events (Required)
• 2-4 years Mentoring and leading technical teams enforcing operational discipline and ensuring compliance with safety standards (Required)

Knowledge Skills and Abilities :

• Leadership Ability to act as a technical leader mentor junior technicians and enforce operational discipline within the team. (Required)
• Project Management Knowledge of project management principles to handle technical and project-related escalations and coordinate maintenance and infrastructure changes. (Required)
• Troubleshooting Advanced troubleshooting skills to resolve complex incidents and minimize business-impacting events. (Required)
• Regulatory Compliance Ability to drive adherence to safety and compliance standards in critical site operations. (Required)
• Communication Effective communication skills to coordinate across multiple teams and vendors and provide scenario updates to appropriate audiences. (Required)
• Vendor Management Experience in coordinating and managing vendors for maintenance and infrastructure changes. (Required)
• Wireless Networking Solid understanding of wireless technologies and network design including capacity planning and power systems. (Required)
• Attention To Detail Ability to maintain high service availability and operational stability through careful monitoring and execution. (Required)

Licenses and Certifications :

• Certified Data Center Technician Professional (CDCTP): Certification demonstrating advanced knowledge and skills in data center operations maintenance and troubleshooting. (Preferred)
• OSHA 30-Hour General Industry Certification: Certification covering workplace safety and health standards essential for enforcing operational discipline and compliance in critical environments. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No): Yes

DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $75046 - $135404

National Base Pay Range: $32.80 - $59.18

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing! As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable! T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression genetic information national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Required Experience:

Senior IC

]]><