AI Engineer - Agent

What you can expect As a Senior AI Engineer, you will develop intelligent systems capable of reasoning, planning, and executing complex workflows. You will design agentic systems that manage intricate tasks, perform multi-step actions, and ensure safe interactions with tools and data. This role integrates LLM intelligence with system engineering, and your contributions will directly support the evolution of Zoom AI Companion into a more dependable and advanced assistant. About the team You will join a highly collaborative engineering organisation focused on building next-generation AI-powered experiences. The team works across machine learning, distributed systems, and product engineering to deliver scalable, reliable, and intelligent solutions. With a focus on innovation and real-world impact, the team is shaping how AI enhances communication and productivity at Zoom. Responsibilities Designing agentic systems that manage complex, multi-step tasks and autonomous decision-making workflows Building scalable, production-grade AI systems that integrate LLM intelligence with robust backend infrastructure Ensuring safe and reliable interactions between AI agents and external tools and data sources Contributing to the development of agent memory, personalisation, and quality evaluation systems Optimising performance across distributed systems to balance quality and latency at scale Collaborating across engineering, research, and product teams to deliver AI features used by millions of users Incorporating new AI developments rapidly to keep Zoom AI Companion competitive and at the forefront of the market What we’re looking for Have 5+ years of experience in AI/ML engineering, backend/distributed systems engineering Have experience building scalable, production-grade AI or agent-based systems Demonstrate strong programming skills in one or more of: Python, TypeScript, Go, Java, C++, or Rust Have experience with cloud platforms such as AWS, GCP, or Azure Have hands-on experience with Kubernetes, containers, and CI/CD pipelines Demonstrate an understanding of software architecture, observability, and performance optimisation Hold a qualification in Computer Science, Artificial Intelligence, Machine Learning, or a related field Preferred: Have experience building or evaluating AI agents and agentic workflows, and familiarity with modern agent frameworks Demonstrate knowledge of prompt engineering, safety systems, and agent evaluation techniques Have experience with AI development tools such as Claude Code or Codex Salary Range or On Target Earnings: Minimum: $151,800.00 Maximum: $332,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data. Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.