Full Time Branch Ambassador - North Fork Area

Overview Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. We believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll handle a wide variety of transactions, including check cashing, deposits, transfers and withdrawals, while monitoring fraud mitigation and adhering to operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Banks in this role thrive on adaptability, a growth mindset, and a passion for customer experience. The Branch team exists to enhance the financial lives of people in the communities we serve. Responsibilities Provide excellent customer service, handling transactions such as check cashing, deposits, transfers, and withdrawals. Monitor fraud mitigation and adhere to operational policies and procedures. Resolve customer inquiries quickly and efficiently, ensuring an extraordinary experience. Support customers in all areas of the branch, rotating as needed based on customer demands. Educate customers on digital banking channels and promote Capital One products, using branch laptops and iPads. Maintain cash handling accuracy and comply with audit and security policies. Travel between branches in the assigned local area to support the market. Research and answer customer inquiries to enhance retention and engagement. Create a welcoming environment, demonstrating a growth mindset and customer‑experience obsession. Qualifications Basic Qualifications High School Diploma, GED, or Equivalent Certification. At least 1 year of Retail, Sales or Customer Service experience. At least 6 months of cash handling experience. Preferred Qualifications Associate’s degree. 2+ years of Retail, Sales or Banking Experience. Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Equal Employment Opportunity Capital One is an equal‑opportunity employer committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and considers qualified applicants with a criminal history in a manner consistent with applicable laws. #J-18808-Ljbffr Capital One