Associate Product Support Representative

DescriptionKforce has a client that is seeking five Associate Product Support Representatives to join our team in Orlando, Florida (FL).Duties:* Dedicated contract Product Support Representative, 24/7 operation* Provide customer service support, product support, via telephone, fax, online chat, and email for company products and services* Manages customer information, provide account retention, and troubleshoot customer problems* Documents customer problems for customers in the Maintenance Online Management System (MOMS) and help desk application; This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards* Evaluates and prioritizes work orders/tickets generated by the system experiencing problems with hardware, software, networking, and other computer-related technologies* Monitor email and phone communication (both internal and external) to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies* Handles problem recognition, research, isolation, resolution, and follow-up for routine problems, referring more complex problems to supervisor or technical staff* Professional communication between clients via email, Technicians, and support via phoneRequirements* One year certificate from college or technical school or equivalent combination of education and experience* Working knowledge of Windows Operating Systems and Microsoft Office applications* Strong understanding of help desk support principles including documentation and issue ownership* Analytical skills and reasoning ability to identify system issues (Training will be provided)* Ability to effectively communicate technical information to both customers and management in written and verbal form* Ability to manage multiple tasks competing for priority and execute tasks utilizing assigned priorities of work* Flexibility to work extra hours as required* Excellent interpersonal skills to succeed in a fast-paced corporate environment with multiple internal and external partiesJob TypeContractCompensation19 - $19