Auto Damage Claims Adjuster

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As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end.Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability.Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.


This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.


License: This role requires adjusters to take and pass a licensing exam in order to secure licensing to adjust claims on behalf of Progressive.


Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines

• Negotiate repair process with body shops

• Document information related to the claim and make decisions consistent with claims standards and local laws

• Evaluate and handle claim payments and resolution of claims without payments

• Review and determine validity of any supplement requests

Minimum qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience

• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience

• Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience

• Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies

Territory:

• This position covers the geographical territory of Bedford, NH and surrounding areas, including Nashua, NH, Salem, NH and Plaistow, NH. We assess our workload collectively, which means you may cover assignments outside of your geographical area as well.
• The ideal candidate resides in the Nashua, NH, Salem, NH or Plaistow, NH area, or within a reasonable commute.

Compensation

• $66,800- $81,600/yearly

• Gainshare annual cash incentive paymentup to 16 %of your eligible earnings based on company performance.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%

• Medical, dental & vision, including free preventative care

• Wellness& mental health programs

• Health care flexible spending accounts, health savings accounts, & life insurance

• Paid time off, including volunteer time off

• Paid & unpaid sick leave where applicable, as well as short & long-term disability

• Parental & family leave; military leave & pay

• Diverse, inclusive & welcoming culture with Employee Resource Groups

• Career development & tuition assistance

Physical requirements and working conditions
The physical requirements and working conditions listed below are representative of thoserequiredon the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

• Individualwill work in the field, office, body shop, network shop, or service center. environment and at timebeexpected to lift, bend stretch, walk, crouch, twist and/or lay on floor.

• Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.

• Must be able to move and/or lift 20 lbs.

• Involves standing and walking around the room tomonitorwork (e.g., training).

• Requireslong periodsof standing (e.g., mailroom)

• Involves frequent driving.

• Required to climb, balance, stoop,crouchand crawl.

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.


Equal Opportunity Employer


Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.


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