Event Operations Manager

Job Description

Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world-class guest experiences. The resort features more than 41,000 sq. ft. of versatile meeting space, including multiple ballrooms that can host events for 20 to 600 guests, as well as beautiful outdoor venues on the bay. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to contribute to unforgettable moments—The Grand Life is calling, come share it with us!

As an Events Operations Manager , your primary responsibility is to oversee the daily activities of the Banquet department and its staff. This role is vital in delivering exceptional service, training and developing banquet staff, coordinating with various departments, and ensuring customer satisfaction. Your strong leadership skills, attention to detail, and ability to manage multiple tasks will contribute to creating memorable and successful events for our guests.

Key Responsibilities:

• Team Leadership & Collaboration: Set clear goals, delegate tasks, conduct progress reviews, and foster a team-oriented environment through regular meetings.
• Client & Guest Relations: Build strong client relationships, gather feedback during events, and address concerns to ensure exceptional guest experiences.
• Inventory & Cost Management: Oversee supply needs, maintain banquet equipment, manage inventory, and implement strategies to minimize waste and control costs.
• Operational Compliance: Ensure adherence to sanitation, safety, and company policies while managing departmental budgets and achieving financial goals.
• Revenue Growth: Collaborate with sales, optimize upselling opportunities, and ensure accurate billing to maximize revenue and promote repeat business.

Education and Experience:

• High School Diploma or equivalent required; Bachelor’s Degree preferred.
• 3+ years of experience in event operations.

Job Requirements:

Physical Demands

Demand

Frequency

Lift up to 10 pounds

Frequent

Lift up to 25 pounds

Occasional

Lift up to 50 pounds

Rare

Walking

Frequent

Standing

Frequent

Perks & Benefits:

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
• 401(k) with Company Match: Plan for your future with our matching retirement plan.
• Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Opportunities for Growth: Ongoing training and development with room for career advancement.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences. The Grand Life is calling—come share it with us!