Host/Hostess

Job Description

Job Description

About the Role:

As a Host/Hostess at Oglebay Park, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly welcome guests, manage reservations, and ensure a smooth flow of seating in the restaurant. You will play a crucial role in providing exceptional guest service, addressing any inquiries or concerns with professionalism and courtesy. Additionally, you will collaborate with the restaurant staff to maintain a welcoming atmosphere and ensure that all guests feel valued and attended to. Ultimately, your efforts will contribute to creating memorable experiences that encourage guests to return.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the food and beverage industry.
• Ability to lift and carry heavy objects as needed.

Preferred Qualifications:

• Experience with point-of-sale systems.
• Knowledge of food and beverage service standards.
• Bilingual abilities are a plus.

Responsibilities:

• Greet and welcome guests as they arrive, ensuring a positive first impression.
• Manage reservations and seating arrangements efficiently to optimize restaurant flow.
• Assist guests with menu inquiries and provide recommendations when needed.
• Coordinate with servers and kitchen staff to ensure timely service and guest satisfaction.
• Handle guest complaints or issues with professionalism, aiming for quick resolutions.

Skills:

The required skills for this position are essential for delivering outstanding guest service on a daily basis. Strong oral communication skills will enable you to interact effectively with guests and team members, ensuring clear and friendly exchanges. Your ability to solve problems and handle interpersonal situations will be crucial when addressing guest concerns or complaints. Physical skills, such as lifting and moving objects, will be necessary for managing dining room setups and assisting with any heavy items. Additionally, familiarity with point-of-sale systems will streamline the process of managing reservations and orders, enhancing overall efficiency.