Billing Manager

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access Greenway Admin The Billing Manager is responsible for overseeing the day-to-day operations of the Billing Department and ensuring accurate, timely billing processes. This position reports to the Revenue Cycle Manager and works closely in collaboration with the Revenue Cycle Manager, Coding Manager, and the other Billing Manager to support organizational objectives and optimize revenue cycle performance. Compensation Range: $80,000.00-$92,900.00 Hmong and Spanish speakers who successfully pass a language exam will receive a minimum of .75 cents added to their wage. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate all billing operations across the organization, ensuring effective use of personnel and facility resources. Serve as a primary point of contact for patients, insurance carriers, local companies, physicians’ offices, and collection agencies as needed. Collaborate with the Revenue Cycle Manager to develop and implement billing strategies that support organizational goals. Research updates to billing compliance guidelines; document and recommend changes for approval and implementation. Lead and facilitate regular billing staff meetings for communication, issue resolution, and process improvement. Act as a liaison between billing staff and leadership, communicating team feedback, concerns, and recommendations. Perform departmental audits for quality assurance and coordinate daily quality control processes. Perform routine audits to ensure accuracy of write-offs and timely claims processing. Monitor key performance reports, including Accounts Receivable (A/R), collections, customer service metrics, and payment reports. Analyze staffing levels to identify over- or under-utilization and recommend adjustments. Participate in recruitment efforts, including reviewing resumes, conducting interviews, and recommending candidates for hire. Conduct employee performance evaluations, including goal setting and development planning. Oversee staff training, attendance, ergonomics, competencies, and overall job performance. Maintain employee files in compliance with organizational policies and regulatory requirements. Performs specialized duties, projects and other duties as identified and assigned by supervisor. QUALIFICATIONS AND EXPECTATIONS: Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce. Ability to work as a member of a team and independently as needed. Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner. Ability to write routine reports and correspondence. Ability to convey complex concepts in a clear, concise and logical manner to a variety of audiences. Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups. Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR). Adheres to ODCHC’s policies and procedures. EDUCATION AND EXPERIENCE: High school diploma or GED. Five or more years of related experience in medical insurance billing and two to three years of supervisory experience in a Healthcare environment. CERTIFICATES, LICENSES, REGISTRATIONS: None. SUPERVISORY RESPONSIBILITIES: Direct supervision Billing Staff. Supervision of Billing Department Operations Coordinates & documents completion of staff training, investigates, and participates in disciplinary actions for all employees supervised. SUPERVISION AND SUPPORT: The Billing Manager reports directly to the Revenue Cycle Manager and works directly with other department leadership. The Billing Manager is an integral member of the Billing Team. PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions. Ability to communicate via telephone, video, and/or in-person. Ability to read documents, computer screens, forms. Ability to remain stationary for extended periods. Ability to lift, carry, or otherwise move up to 25 pounds. Ability to use keyboard and view computer screens for extended periods. Ability to travel locally and long-distance as needed. Ability to move around offices and clinics as needed. Open Door Community Health Centers was founded in 1971 and is dedicated to providing healthcare and education to the residents of Humboldt County, Del Norte County, and surrounding rural areas. We offer a comprehensive range of healthcare services, including Primary Medical Care, Pediatric Services, Chronic Illness Management, Dental Care, Pregnancy, Prenatal Services, and more. Recognizing the critical importance of accessibility, we proactively identify areas with unique healthcare needs and extend our high-quality healthcare services and educational programs to individuals who face obstacles such as financial constraints, geographical isolation, or social barriers. Open Door Community Health Centers has earned recognition as one of the best places to work in Humboldt County. Our focus on employee well-being includes offering free monthly online therapy sessions, interactive training opportunities, educational programs, and various employee appreciation events throughout the year. We provide comprehensive benefits, including medical, dental, vision, and retirement plans, to all full-time employees and some part-time employees. For those looking to embark on a new career in the medical or dental fields, Open Door offers paid training for many entry-level positions. Explore our list of open positions today and take the first step towards a rewarding career with us! Open Door participates in the E-Verify program. This means we use E-Verify to confirm the employment eligibility of all newly hired employees by electronically verifying information from their Form I-9 with the Social Security Administration and the Department of Homeland Security. Participation in E-Verify is voluntary for our organization, but we are committed to maintaining a legal and compliant workforce. Notice of Non-Discrimination: Open Door Community Health Centers does not discriminate based on citizenship status or national origin in accordance with 8 U.S.C. § 1324b. For more information about E-Verify, please visit: E-Verify Website (