Field Service Representative

Summit Stairs & Millwork
Field Service Representative - Stair & Rail Installation
Raleigh, NC

Who We Are

Summit Stairs & Millwork delivers high quality stair systems and millwork products through craftsmanship, innovation, and operational excellence. We partner with builders and contractors to ensure precision, safety, and a finished product that enhances every home. Summit combines field expertise with strong customer relationships to serve residential markets with reliability and consistency.

Where You Come In

As a Field Service Representative, you will serve as the on-site expert supporting residential builders and ensuring stair systems, rails, treads, and flooring are installed correctly, safely, and on schedule. You will partner closely with project managers, subcontractors, and builders to troubleshoot issues, lead punch-out efforts, and support installation crews across a designated regional territory. This is a travel-based role requiring strong field presence and customer interaction.

What You'll Do

• Conduct job site visits to verify readiness and review installation requirements
• Perform field measurements and take-offs to ensure accuracy prior to installation
• Lead or support punch-out work and service needs for stair systems and rails
• Ensure proper fit, finish, and function of installed products
• Serve as the on-site point of contact for customers and subcontractors
• Communicate proactively with internal teams on schedules, issues, and delays
• Build strong working relationships with builders and field teams
• Identify and resolve installation issues and customer concerns
• Ensure safety, craftsmanship, and compliance with company standards
• Train and support installation crews as needed
• Maintain accurate records of job site visits, measurements, service calls, and punch lists
• Provide timely updates to leadership and customer service team

What You'll Bring

• 2+ years of experience in field service, stair installation, trim carpentry, or related construction trades
• Confidence working on residential construction sites and interacting with builders
• Strong problem-solving skills and a hands-on, solutions-driven mindset
• Ability to read blueprints and interpret installation drawings
• Strong communication and time management skills
• Valid driver's license with a clean driving record required

Pay & Schedule

• Salary - $60K
• Full-time, travel-based role
• Must be available for daily travel within assigned territory

Why MBP Group?

As part of the MBP Group family, you will be connected to a broader network of specialty building businesses serving residential and commercial markets nationwide. Opportunities for continued growth and long term career development go beyond a single brand and into a collaborative platform focused on operational excellence, shared leadership, and long term success.