Dispatch Manager

WHO WE ARE Headquarters : Cedar Rapids, IA Position Location : Remote within Michigan (Grand Rapids area preferably to support locations) About CRST CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success. CRST Dedicated Solutions CRST's Dedicated Solutions team strives to provide customers with the flexibility of a private fleet – focused on speed, efficiency and value – without the expense. We work to deliver service excellence to our retailers and producers, relentlessly working toward more consistent, dependable and high-quality delivery services to make us an invaluable part of supply chain logistics. The Opportunity The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service. This individual contributor role partners closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off‑hours support. Job Schedule : Tuesday - Saturday 9:00 am - 6:30 pm Compensation : $65,000 Starting salary (Pay Bi-Weekly) *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range. Benefits : Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts. ESSENTIAL DUTIES AND RESPONSIBILITIES : Operational Leadership and Performance: Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performance Team Leadership and Development: Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts Customer and Internal Communication: Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuity Safety and Compliance: Ensure all drivers comply with Department of Transportation (DOT) and Hours of Service (HOS) regulations; promptly report any safety or compliance concerns Performance Monitoring and Analysis: Track load status, driver availability, and service metrics; proactively identify and communicate potential service issues or delays to maintain customer satisfaction Cross-Functional Collaboration: Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completion Continuous Improvement: Identify recurring operational issues and recommend process or communication improvements to enhance efficiency and reliability Availability: Maintain flexibility to support 24/7 operations and ensure appropriate coverage during off-hours or unplanned events Travel: Occasional to MI driver visits Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs REQUIREMENTS : Education: High school diploma or equivalent Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable) Experience: Experience in dispatch, logistics coordination, or fleet operations Knowledge: Working understanding of DOT regulations, Hours of Service, and transportation safety requirements Skills: Strong communication, organization, and multitasking skills with attention to accuracy and timeliness PREFERRED QUALIFICATIONS : Education: A two-year degree or applicable work experience with demonstrated success Industry Experience: Experience supporting customer-specific fleet operations Technology: Proficiency in transportation management systems or dispatching software Customer Service: Strong interpersonal skills and ability to manage time-sensitive situations Problem Solving: Ability to identify challenges, analyze data, and implement practical solutions CRST CORE VALUE : Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities EEO STATEMENT : CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws. Qualifications Skills Preferred Complex Problem Solving Expert Coordination Expert Judgment and Decision Making Expert Management of Personnel Resources Expert Service Orientation Expert Expert Time Management Expert Education Required High School or better. Preferred Associates or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr