Technical Engagement Manager / Account Manager (AI / SaaS)

About Us: EvolutionIQ's mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.'s Best Workplaces 3 years in a row and Built In's Best Places to work in 2025 and 2026!

Your Impact: The Technical Engagement Manager (TEM) plays a key role in the delivery of client solutions to Fortune 1000 Insurance carriers. You will support critical deployment, change management & eventual success of our operational products. You will oversee project timelines, drive status updates, and provide day to day operational leadership with our delivery team. You will leverage your skills from business systems analysis to project management to provide an unparalleled experience for EvolutionIQ's clients.

What You'll Achieve (Performance Outcomes) :

• Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM's on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion.
• Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
• Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an "outside in" perspective.
• Support other business and operational development initiatives, as required
• Develop a good understanding of insurance claims data and EvolutionIQ's solution capabilities
• Weekly status updates and escalate project risks to clients and the delivery team
• Document client business rules, requirements and processes and ensure proper configuration of the platform

About You (Key Competencies):

• 3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
• Ability to balance client needs with budget and capacity
• Effective communication skills across teams with both technical and non-technical people; along with strong ability to communicate complex problems
• Proficiency in data analysis and manipulation with Excel and other analytical tools
• Background working with data, as an analyst, consultant, or in a client management capacity
• Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
• Ability to handle the ups and downs of early startup life
• Enthusiasm for team work and pair work
• Kind, empathetic, polite and professional
• Takes pride in providing a high level of service
• Detail-oriented, organized, process-driven
• Requirements and processes and ensure proper configuration of the platform

Work-life, Culture & Perks:

• Compensation: The base salary range is $140-175K, with flexibility depending on a candidate's background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.
• Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.
• Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.
• Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
• Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
• Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.