Billing & Claims Analyst

Porter is hiring a Billing & Claims Analyst.

ABOUT THE ROLE

Our organization operates in a payer-contracted services model — delegated services, in-home assessments, HEDIS gap closure, and risk adjustment visits — billed through Athena in a mix of penny-claim/encounter-reporting and full-cost claim arrangements. Because Athena's default logic is built for traditional fee-for-service billing, our claims regularly get flagged, held, or underpaid in ways that don't reflect actual problems. We're hiring a Billing & Claims Analyst to be the day-to-day set of eyes on our claims: tracking what's been submitted, what's stuck, what's been paid, and what's been invoiced separately — and flagging patterns to the Revenue Cycle & Claims Operations Lead so they can be fixed at the source.

KEY RESPONSIBILITIES

Reporting & Reconciliation Build and maintain recurring reports in Athena covering claim submission status, hold/edit queues, and payment status. Reconcile claims sent to payers against invoices sent separately for encounter/penny-claim arrangements, confirming amounts match and nothing has fallen through the cracks. Track partial payments and underpayments, flagging cases where Athena has applied a standard allowable amount or co-insurance deduction that conflicts with the actual contracted rate. Maintain claim-aging reports so nothing sits in a hold queue unnoticed. Claims Monitoring & First-Line Troubleshooting Monitor daily/weekly claim submission activity to confirm claims are actually reaching payers, not just leaving Athena. Review current holds in Athena, distinguish routine/expected holds from ones tied to our known penny-claim or allowable-amount issues, and route the latter for escalation. Perform basic first-line correction on claims where the fix is known and documented, escalating anything new or ambiguous. Support for Systemic Fixes Document recurring issues (e.g., a specific hold code affecting a specific payer or claim type) with enough detail for the Operations Lead to escalated to Athena or the payer. Support testing and validation whenever a new custom rule or workflow change is implemented in Athena, confirming it behaves as expected across a sample of claims. Contribute claim-level detail to the 90-day Athena assessment and any future EMR evaluation.

REQUIRED QUALIFICATIONS

1–3+ years of experience in medical billing, claims processing, or revenue cycle operations. Working proficiency in Athena (or comparable EMR/RCM system) — running reports, navigating claim status and hold queues, and pulling claim-level detail. Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, basic reconciliation building); SQL or other data-query experience is a plus but not required. High attention to detail and comfort with repetitive reconciliation work — this role lives in the data, not just the summary. Clear written communication for documenting issues and escalations.

PREFERRED QUALIFICATIONS

Prior exposure to value-based care, risk adjustment, HEDIS, or delegated/capitated billing models. Experience with encounter data reporting or non-standard (non-FFS) claim types. Familiarity with payer portals for claim status verification.

COMPENSATION & BENEFITS

Competitive wage and benefits package. Opportunities for professional growth and continuing education. A supportive, collaborative work environment. #J-18808-Ljbffr Porter Corp