PFS Receptionist

PFS Receptionist

At Samaritan we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. The PFS Receptionist serves as the hospital and clinic primary contact for all initial patient billing inquiries. This contact may be in-person, through mailings, or incoming calls from a multi-line phone. The Receptionist will accept inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the callers concern immediately whenever possible, and when not possible, will route calls to the appropriate department professional. The professional in this role will greet the public courteously, answer incoming calls quickly, and provide superior customer service to the patient community. The Receptionist will accept and process patient payments, assist patients in understanding billing statements, perform scanning, data entry and filing, sort daily incoming mail, daily deposit in accordance with departmental policies and procedures.

This is a full-time onsite role working Monday-Friday from 9:00am-5:30pm.

ESSENTIAL FUNCTIONS

1. Answer multi-line phone quickly and courteously, answers patients/guarantors questions with regards to billing and payment guidelines and expectations, and availability of financial assistance.
2. Route calls and direct patients to appropriate resources (e.g., Financial Counselor, Biller, Medical Records Clerk, Customer Service).
3. Open daily mail, sort and promptly distribute as needed. For incoming check payments, scan to electronic file and post payment to patient accounts.
4. Prepare deposit nightly.
5. Responsibly use the safe to deposit large bills and sums of money from the cash drawer.
6. Work closely with accounting professionals as related to daily cash reconciliation.
7. For mail returned by postal office, promptly review address verification software for updated address and resend. For mail that cannot be resent, note account appropriately.
8. Document all patient account activities concisely, including future steps needed for resolution.
9. Communicate effectively with other administrative departments, clinic and hospital service areas, on a daily basis to facilitate patient account resolution.
10. Maintain call abandonment rate consistently meeting department metrics.
11. Submit daily/weekly/monthly productivity reports as requested by Director.
12. Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
13. Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, body mechanics and Basic Life Support.
14. Ensures self-compliance with organization policies and procedures, as well as labor agreements.
15. Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values.
16. Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
17. Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.

WORK ENVIRONMENT

The professional in this position reports to the Director of Revenue Cycle. This position works closely with Billers, Data Processors, and Financial Counselors in order to provide exceptional customer service while protecting the finances of Samaritan Healthcare.

EDUCATION & EXPERIENCE

• Education:

1. High school diploma or equivalent required.
2. Minimum of one-year of college level course work in a business or related field, or a combination of education/experience preferred.

• Experience:

1. One (1) to two (2) year's of experience in medical billing/collections preferred.
2. Previous experience in a call center, switchboard, or "dialer" environment preferred.

• Skills/Competencies:

1. Demonstrated proficiency with relevant organization software applications, along with standard office equipment and PC software to include Microsoft Word, Excel, and Outlook.
2. Familiar with reimbursement practices of government and non-government reimbursement sources essential.
3. Familiar with eligibility requirements of third party payers, bankruptcy, probate, charity, and other litigation processes.
4. Bilingual (English/Spanish) preferred.
5. Demonstrates competency on equipment listed on department specific checklist.
6. Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
7. Working knowledge of Medical Terminology.
8. Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
9. Demonstrates competency in ability to care for customers/patients across the age continuum.

• PHYSICAL REQUIREMENTS

1. Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling.
2. Mostly sedentary work with light physical effort. Able to lift/carry up to 25 lbs. (supplies and equipment).
3. Good reading eyesight.
4. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.