Principal Technical Trainer and Content Developer

Job Description

Job Description

Strength in Trust

OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down—it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

OneTrust is seeking a Principal Technical Trainer and Content Developer to lead the design, development, and delivery of high-impact technical education for customers and partners in a fast-moving, release-driven SaaS environment.

This is a senior-level individual contributor role for a highly experienced education professional who excels at both facilitating live technical training and creating scalable, digital-first learning content that drives adoption, self-sufficiency, and measurable business outcomes.

This role operates at the intersection of technical training, content strategy, instructional design, and rapid content development, translating complex product capabilities into clear, persona and use-case-driven learning experiences across a global audience.

CX Global Education is a digital-first organization, this role ensures education is release synchronous, modular, scalable, and outcome-driven enabling customers and partners to achieve value faster, operate with confidence, and maximize platform adoption.

Your Mission

CX Global Education enables customers and partners to realize value faster, operate with confidence, and drive measurable business outcomes through scalable, modern learning.

We are a digital-first education organization centered on:

• Self-directed learning and rapid content development

• High-quality learning experiences

• Accelerated content creation and release readiness

• Hands-on labs for real skill building

• Event and demand-driven instructor-led training where live delivery adds value

At the core of this model is persona and use-case-driven content designed to accelerate time-to-value, increase self-sufficiency, improve customer satisfaction, and support retention and growth.

You Will

This role is responsible for designing and delivering education across solution-aligned learning tracks, including:

• Technical training facilitation (ILT/VILT)

• Full-course content development

• Release-synchronous updates and delta training

• Hands-on lab design for real-world workflows

• Microlearning and modular content creation

• Assessment development aligned to learner outcomes

• Cross-functional partnership with Product, Engineering, Support, Sales, Marketing, and Legal

• AI-enabled content acceleration

• Operational execution within release timelines

Technical Training & Facilitation

• Deliver instructor-led and virtual instructor-led training for customers and partners

• Facilitate training using persona, use-case, and workflow-based instruction focused on real-world application

• Guide learners through completing tasks, troubleshooting issues, and applying best practices in the platform

• Adapt delivery for technical, global, and mixed-experience audiences

• Support high-impact live training where instructor engagement drives differentiated value

Content Development & Course Ownership

• Design, build, and maintain full-course technical learning content across digital and live formats

• Convert product, SME, and release-driven inputs into scalable learning experiences

• Structure content using the standard:
  Persona → Use Case → Workflow → Best Practices → Tips/Tricks/Techniques → Pitfalls → Troubleshooting

• Ensure a strong "show me how" approach with clear workflow-based instruction

• Create and maintain instructor materials, learner resources

• Develop modular, reusable content patterns to improve speed, consistency, and scalability

• Build release-synchronous and delta training that clearly communicates:
  what changed, why it matters, and how to apply it

Hands-On Labs & Skill Building

• Design and maintain hands-on labs aligned to:

• Repetitive workflows

• Common failure points

• Real-world customer and partner scenarios

• Reinforce practical skill development during and after training

• Enable learner confidence and self-sufficiency through applied practice

Assessments & Learning Effectiveness

• Create assessments aligned to course objectives and real-world application

• Develop scenario-based knowledge checks and applied learning activities

• Use learner feedback, delivery insights, and support trends to identify gaps and improve content

Release Readiness & Operating Cadence

• Operate within a seasonal release cycle, including impact assessment and content updates

• Evaluate product changes and determine training impact across learning tracks

• Update training assets in alignment with release timelines and delivery needs

• Contribute to post-release measurement and continuous improvement

Cross-Functional Partnership

• Collaborate with Product, Engineering, Support, Sales, Marketing, and Legal to ensure content accuracy and alignment

• Translate complex functionality into clear, outcome-driven learning experiences

• Partner with education stakeholders to ensure consistency and quality across the portfolio

AI & Operational Excellence

• Use AI tools to accelerate content development, including drafting modules, generating scenarios, and summarizing release changes

• Maintain high standards of quality, clarity, and consistency

• Manage work through structured processes, including writing clear requirements, tracking dependencies, and delivering on schedule

• Balance multiple concurrent priorities in a fast-paced, release-driven environment

You Are

• Bachelor's degree in Instructional Design, Education, or a related field

• 7+ years of experience in technical training, instructional design, or course development in SaaS or enterprise software environments

• Proven experience delivering instructor-led training and building full-course learning content for external audiences

• Experience creating customer facing education (not internal-only training)

• Strong ability to translate complex product functionality into clear, actionable learning experiences

• Experience building hands-on labs and workflow-based training

• Experience developing assessments aligned to learning objectives and outcomes

• Strong project execution skills and ability to manage work across timelines and dependencies

• Excellent facilitation, communication, and stakeholder management skills

• Ability to operate in high-volume, release-driven environments

• Experience in SaaS customer or partner enablement

• Experience supporting certification programs and structured learning tracks

• Familiarity with agile and rapid content development methodologies

• Experience identifying microlearning opportunities from learner behavior and support insights

• Experience contributing to scalable, global education programs

• Experience mentoring others and influencing content quality and standards

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$90,000—$135,000 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to View email address on ziprecruiter.com.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.