Care Manager/Care Navigator

Use your Experience to Truly Make a Difference! Join the Master-Care team as a Care Navigator! Master-Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide. POSITION SUMMARY A Master-Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master-Care Plan.” The Master-Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well‑being of our patients. This position requires the ability to serve patients in person and remotely within the assigned region. Duties and Responsibilities Primary contact with local medical and nonmedical providers. Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve company goals. Develop referral relationships and placement providers to reach company objectives. Assist in the development and provider relations of local resources. Conduct comprehensive assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients. Develop and execute the Master Care Plan for assigned ECM and CS patients. Respect and understand the assigned ECM and CS patient’s goals and wishes, and whenever possible implement these goals and wishes to improve overall health and well‑being. Conduct in‑home or facility assessments as necessary or required. Develop awareness of and remain sensitive to patient’s and patient’s families’ values, beliefs, and perspectives. Provide person‑centered care management to patients in a non‑clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person. Be responsive and dedicated to seamless communication, smooth and safe coordination, and well‑orchestrated patient transfers. Skills and Specifications Communicates professionally and effectively with patients, families, providers, and team members. Maintains a compassionate and professional demeanor. Exhibits and embodies excellent leadership qualities. Is an active and devoted team player. Anticipates obstacles and challenges, proactively providing innovative solutions. Is an effective trainer. Possesses excellent oral and written communication skills. Exhibits exceptional customer service skills. Builds strong relationships and networks. Is proficient with technology. Is punctual, organized, and efficient. Education and Qualifications Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care. Three or more years of marketing and/or social services in healthcare, community‑based senior services, senior living, or a similar environment. Knowledge of and experience with both clinical and non‑clinical services for elderly populations. Ability to perform the physical demands of this position include sit and/or stand for long periods, navigate stairs, bend, and reach, lift, push, or pull a minimum of 10 lbs. Ability to travel throughout assigned territory as required: Santa Clara County area. Benefits Starting Pay: $25-28 per hour Incentives Medical, Dental, Vision, Life, 401K, and PTO. All business mileage and expenses are reimbursed. #J-18808-Ljbffr