Claim Specialist - Property Field Inspection

Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities Conduct on‑site inspections and assessments of property damages for residential and commercial claims. Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims efficiently. Interact with parties who express strong emotions or concerns about inspections or claim resolutions. Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly. Gather evidence, document findings, and prepare detailed reports to support claims handling. Investigate and adjust personal and commercial property claims with exposures up to $500,000. Evaluate coverage and policy terms to determine claim validity and ensure compliance with local regulations. Negotiate and settle claims within authorized limits, considering policy provisions, industry standards, and company guidelines. Where You'll Work This Remote‑Field position is based in Los Angeles/Van Nuys/San Fernando, CA. Eligible candidates should reside within the listed ZIP codes: 90263, 90265, 90290, 91302-91345, 91356, 91364, 91367, 91401‑91436. Work involves traveling within this territory, occasionally visiting other areas. Work from home using a mobile office/vehicle for in‑person appointments. Hours are flexible; overtime and irregular hours may be required. Qualifications Experience as a Property Field Inspection Claim Specialist in the insurance industry. Strong knowledge of property insurance policies, coverage, and claims handling practices. Knowledge of residential and commercial building construction. Familiarity with local regulations and compliance requirements in the assigned territory. Excellent communication and interpersonal skills. Ability to handle difficult or emotional conversations with a customer‑minded focus. Proven skill in assessing damages, estimating repair costs, and negotiating settlements. Detail‑oriented with strong organizational and analytical skills. Proficient with claims management software and relevant tools. Physical agility: frequent lifting, carrying, climbing ladders, navigating roofs, and crawling in tight spaces. May be required to complete Rope and Harness Safety Training. A valid driver’s license. Preferred Skills Bachelor’s degree in a related field or equivalent experience. Experience with complex or high‑value claims. Construction background. Water mitigation inspection experience. Experience with Xactimate, XactContents. Additional Details Completion of required training, licensing exams, MVR checks, and background checks. Potential new pre‑employment assessments. Los Angeles Fair Chance Initiative for Hiring: qualified applicants with criminal histories will be considered. Benefits Potential starting salary range: $64,965.62 – $104,056 annually (based on skills, background, and experience). Potential yearly incentive pay up to 15% of base salary. Annual raise and bonus eligibility. Health and wellness programs with most premiums paid by State Farm. Vision, dental, telemedicine, 24/7 mental health professionals, etc. Educational benefits: tuition assistance, training programs, employee resource groups, mentoring. Financial planning and coaching, retirement contributions up to 7% of salary. Generous time‑off policies: up to 20 days annually, parental leave, paid holidays, bereavement leave, community service days. Matching Gift Program, Good Neighbor Grant Program, Employee Assistance Fund. EEO Statement State Farm is an Equal Opportunity Employer. Participates in the Los Angeles Fair Chance Initiative for Hiring. #J-18808-Ljbffr State Farm