Support Center Coordinator

Job Description

Job Description

Support Center Coordinator

Job Summary:
We are seeking a Support Center Coordinator to provide administrative and people support within a fast-paced corporate environment. This role will serve as a key resource for employees, supporting day-to-day operations, coordinating requests, maintaining accurate information, and assisting with various People & Culture initiatives. The ideal candidate is highly organized, customer-focused, comfortable working with employees at all levels, and able to manage multiple priorities with strong attention to detail.

Key Responsibilities:

• Provide day-to-day support to employees and internal teams, responding to questions and assisting with general People & Culture needs.
• Serve as a point of contact for employee inquiries, ensuring timely communication and excellent customer service.
• Support administrative tasks including documentation, data entry, tracking, reporting, and maintaining accurate records.
• Assist with coordination of employee programs, initiatives, and internal events.
• Utilize Microsoft Office Suite and other technology platforms to manage information, create reports, and support business needs.
• Coordinate schedules, meetings, communications, and other operational tasks as needed.
• Partner with internal teams to ensure a positive employee experience and smooth support center operations.
• Assist with ad hoc projects and administrative responsibilities to support organizational priorities.

Qualifications:

• 1–3 years of experience in a coordinator, administrative, HR, customer service, or employee support role.
• Strong customer service skills with the ability to communicate effectively with employees and stakeholders at all levels.
• Excellent organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Comfortable learning and utilizing new technology systems.
• Strong attention to detail and ability to maintain confidentiality with sensitive information.
• Professional, approachable, and team-oriented mindset.

Work Environment:
This role is based in the DMV area and requires regular onsite presence. The position will initially follow a hybrid schedule while office renovations are underway, transitioning to a primarily onsite schedule once the support center reopens.