Supervisor, Operations

The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to translate network strategy into real-world execution-balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment.

As Roadrunner continues to scale its Smart Network™, this position plays a key role in protecting shipment integrity, optimizing load flow, and maintaining operational consistency across linehaul and local delivery functions. Success in this role means running a clean, compliant, and high-performing dock, delivering reliable service outcomes, and contributing directly to terminal profitability and network efficiency. What you'll do

1. Execute dock and terminal operations with precision

• Oversee daily dock operations including load planning, freight handling, and linehaul coordination
• Ensure freight is processed accurately with proper routing, documentation, and data entry
• Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling
• Step into operational roles-including forklift operations-when needed to maintain continuity

2. Optimize service center performance and cost control

• Monitor daily operating costs and identify opportunities to improve efficiency and margin performance
• Support budget attainment through effective labor utilization, contractor coordination, and workflow management
• Ensure billing, rating, payroll, and administrative processes are completed accurately and on time

3. Drive safety, compliance, and risk management

• Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards
• Support contractor compliance including equipment standards, qualification requirements, and operational procedures
• Enforce freight security protocols and ensure adherence to company and regulatory policies

4. Lead and develop frontline teams

• Supervise, coach, and direct service center personnel with clear expectations and accountability
• Provide real-time feedback, performance management, and development support
• Foster a culture of ownership, teamwork, and operational excellence through visible leadership

5. Coordinate across network stakeholders

• Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement
• Communicate effectively with corporate teams, customers, and external partners
• Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions

What you bring

• Bachelor's degree or 1-2 years of relevant operations or logistics experience (or equivalent combination)
• Experience in transportation, LTL, warehouse, or service center operations preferred
• Demonstrated ability to supervise, train, and evaluate team members
• Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling (Hazmat certification preferred)
• Forklift certification (or ability to obtain)
• Solid analytical and mathematical skills with the ability to interpret operational and financial data
• Proficiency in PC applications (email, spreadsheets, database systems); AS/400 experience preferred
• Effective written and verbal communication skills with the ability to engage across all levels of the organization
• Proven ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment
• Strong problem-solving capability in situations with limited standardization

How you operate

• You think in systems, not tasks-understanding how decisions impact network performance
• You own outcomes, not activity-delivering measurable results under pressure
• You move decisively while maintaining control and operational discipline
• You lead from the front-modeling accountability, work ethic, and safety standards
• You communicate clearly-ensuring alignment across teams, contractors, and stakeholders
• You balance speed and accuracy-protecting both service and profitability
• You adapt quickly-navigating ambiguity and shifting priorities with confidence

Compensation & Setup

• Pay: $60,000 - $65,000 base salary
• Location: Onsite - Chicago, IL
• Shift Start Time: First Shift: 3 am, Second Shift: 11:00 am, or Third Shift: 7:00 pm.
• Benefits: Full benefits package including medical, dental, vision, 401(k), and paid time off

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands

• Heavy physical activity performing strenuous daily activities of a primarily productive/technical nature.
• While performing the duties of the job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach/handle items, work with fingers, have color vision, peripheral vision, depth perception and talk and hear others in conversations via the phone or in person.
• The employee is occasionally subjected to odors from the dock area and lifts objects up to 100 lb.

Work Environment

• The noise level is loud based on multiple printers and forklifts running outside of the door.
• Work in outdoors and indoors shop environment with adequate ventilation.
• Might be required to occasionally work in wet or humid conditions (non-weather), near fumes or airborne particles, moving mechanical parts, toxic or caustic chemicals, vibrations, and outdoor weather conditions.
• The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive.
• The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.

* The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.

* Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

* We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

#LI-OnsiteChicago, IL

About Roadrunner

Roadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo.

We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries.

We bring a winner mindset. We take ownership, raise the bar, and measure ourselves by results. We Run Safe. We Run Smart. We Run Together. These principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable because winning requires it.

Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that "this is just how it works." We rejected that story. We built a proprietary Smart Network™ for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap.

The foundation is already strong. Recognized as one of Built In Chicago's Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next.

If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.