Operations and Training Manager

Operations + Training Manager

Are you someone who naturally creates order, accountability, and momentum? Do you enjoy building systems that help people succeed and take pride in creating consistency within fast-moving environments? Are you both highly organized and highly relational — able to lead with clarity while still supporting and developing the people around you? Are you someone who notices inefficiencies quickly and feels motivated to improve them? Are you proactive, dependable, and comfortable stepping into both leadership and hands-on operational work when needed? Do you communicate clearly, follow through on details, and hold high standards without creating unnecessary friction? Do you thrive in environments where creativity and operations intersect? Do you understand that strong training, documentation, scheduling, and safety systems are essential to building a healthy and scalable company culture?

Borrow Curated is seeking an Operations Training Manager to lead training, development, safety, and operational organization across our back-of-house team. This role is designed for someone who thrives on creating structure, improving systems, developing people, and maintaining high operational standards in a fast-paced creative environment.

This position works directly under the direction of Ann King, Founder + Creative Director, and in close partnership with Rachel Genco, Logistics + Product Manager.

Position Overview

The Operations Training Manager will oversee all back-of-house training and development initiatives while helping create operational consistency across the company. This person will own employee scheduling and training documentation, maintain safety training compliance, and continuously improve operational efficiencies.

The right candidate is highly organized, detail-oriented, proactive, and capable of balancing leadership with hands-on operational support.

Key Responsibilities

• Oversee all back-of-house training and employee development
• Create, implement, and improve training systems and processes
• Maintain employee scheduling and operational documentation
• Lead safety training, compliance tracking, and record keeping
• Identify and implement efficiencies in training and development workflows
• Assist in the planning and completion of Borrow Builds
• Support operational consistency and accountability across the team
• Help maintain a culture of professionalism, ownership, and continuous improvement

Ideal Candidate

• Strong leadership and communication skills
• Highly organized with excellent follow-through
• Comfortable managing multiple priorities and deadlines
• Experience with operations, logistics, training, or team development preferred
• Ability to work collaboratively while holding high standards
• Problem-solver with a process-oriented mindset
• Comfortable working in a fast-paced, hands-on environment

Compensation + Benefits

• Salary: $52K - $65K annually
• 40–45 hour work week
• Eligible for overtime at 1.5x hourly equivalent pay for hours worked beyond 45 hours per week
• Performance and compensation reviews conducted periodically
• Compensation and job responsibilities may be adjusted at the discretion of Ann King, Owner + CEO of Borrow Curated, LLC
• Eligible for Borrow Management Bonus Plan
• 401(k) option
• Insurance coverage consistent with current company offerings
• Cell phone plan coverage
• BPV Days: 14 days
• Paid Vacation: 14 days
• 3 paid sick days
• $100 annual gear allowance
• Personal use of Borrow Builds and equipment for $1 rental
• 20% off all Borrow inventory rentals
• Use of Borrow Event Space for one personal event per year
• Weekend use during high season requires prior approval

Work Environment

This is a leadership role within a collaborative creative operations environment. The position requires both strategic thinking and hands-on execution. Candidates should be excited about building systems, supporting team growth, and contributing to a company that values both creativity and operational excellence.n skills