Director of Operations

About PlanITROI Since 2001, PlanITROI has been a global leader in Reverse Logistics, IT Asset Disposition (ITAD), and Asset Recovery Services for OEMs, retailers, enterprises, educational institutions, and SMB organizations. We are committed to the highest standards of environmental responsibility and data security while changing lives with retired computing devices. By leveraging the circular economy for social good, we transform clients' returned, retired, or idle IT devices, including laptops, PCs, notebooks, tablets, etc., into re‑certified, affordable technology solutions sold directly and through the world’s largest retailers. Director of Operations The Director of Operations will provide strategic and hands‑on leadership across all operational functions, including Receiving, Production, Repair, Quality Control, Inventory Management, Parts, Finished Goods, eCommerce Fulfillment, Logistics & Shipping. This leader will own end‑to‑end operational performance from intake through finished goods and shipment while driving operational scalability, process standardization, inventory control, workforce development, and continuous improvement initiatives. The ideal candidate is a proven operational leader with deep experience scaling high‑mix manufacturing, re‑manufacturing, ITAD, or technology operations environments. They must possess a strong background in Lean operations, production capacity planning, inventory management, workflow optimization, and building high‑performing teams of 100+ employees. This role requires a data‑driven leader capable of balancing strategic operational planning with daily floor execution in a fast‑paced, goal‑driven environment. Location This is an ONSITE ROLE in Youngsville, NC. Problem We Are Trying to Solve Our business is scaling rapidly, increasing operational complexity across refurbishment, logistics, inventory management, compliance, and customer delivery. As volume grows, we must improve throughput, standardization, inventory accuracy, quality, and operational visibility—without sacrificing customer satisfaction or operational discipline. PlanITROI is seeking a leader who can successfully scale a complex, high‑volume refurbishment and logistics operation while maintaining operational excellence across all functions. This role is responsible for driving sustainable growth through process optimization, inventory accuracy, quality control, compliance adherence, workforce productivity, and customer satisfaction. The ideal candidate must be able to balance speed, cost, and operational discipline in a fast‑paced environment while implementing scalable systems, standardized processes, and continuous improvement initiatives that support long‑term business objectives. Key Business Objectives Scaling operations without sacrificing quality, efficiency, or compliance Building operational discipline, accountability, and KPI ownership Improving throughput, productivity, and operational efficiency Driving inventory accuracy, visibility, and workflow optimization Creating repeatable, scalable production and repair processes Developing and coaching operational leaders and high‑performing teams Ensuring compliance with R2V3, ISO, NIST, and NAID standards Aligning production operations with customer demand and revenue objectives Responsibilities Operational Leadership & Execution Provide daily leadership, coaching, and accountability across all operational departments Lead a high‑volume, high‑mix ITAD/remanufacturing operation with a focus on productivity, quality, and scalability Drive execution against production goals, SLAs, and operational KPIs Ensure balanced workflow, labor optimization, and rapid issue resolution across departments Create a culture of accountability, urgency, collaboration, and continuous improvement Process Improvement & Scalability Develop, implement, and optimize standardized operational workflows and procedures Drive Lean Manufacturing, Kaizen, Six Sigma, and 5S initiatives throughout the facility Identify operational bottlenecks and implement scalable process improvements Improve throughput, turnaround times, labor efficiency, and production capacity Partner with leadership to implement automation and system‑driven operational workflows Inventory & Supply Chain Management Own inventory accuracy, control, visibility, and material flow throughout the operation Lead Non‑SN & SN inventory management and warehouse operations Reduce aging inventory, awaiting parts queues, and operational delays Lead parts forecasting and demand planning to ensure uninterrupted production flow Ensure ERP/WMS system integrity and inventory reporting accuracy Quality & Compliance Lead Quality Control operations to ensure all finished goods meet or exceed client and company standards Ensure operational compliance with R2V3, ISO 9001, ISO 14001, NIST, NAID Maintain audit readiness, documentation integrity, and process adherence Drive root cause analysis and corrective action initiatives Reporting & KPI Management Develop and manage operational dashboards and KPI reporting Track and report metrics including Units received, Production output, Repair status, Untested inventory, Aging inventory, Awaiting parts, Finished goods, Shipping performance Provide timely operational reporting to executive leadership and corporate clients Use data‑driven decision‑making to improve operational performance Leadership & Team Development Build, lead, coach, and develop a highly‑performing Operations and Production team of 100+ employees Mentor frontline leaders and create succession planning initiatives Drive employee engagement, accountability, and performance management Foster a culture focused on safety, teamwork, operational excellence, and continuous learning Cross‑Functional Collaboration Partner closely with Sales, eCommerce, Supply Chain, Client Services, and Executive Leadership Align production output with customer demand and client specifications Support strategic growth initiatives and operational expansion plans Qualifications & Experience Required Experience 10+ years of progressive hands‑on operations leadership experience in Manufacturing, Remanufacturing, ITAD, Reverse Logistics, or High‑volume technology operations Proven experience leading and scaling operations teams of 100+ employees Strong experience in production capacity planning and workflow optimization Demonstrated success in improving productivity while reducing operational costs Experience implementing scalable operational processes and procedures Deep expertise in inventory management, warehouse operations, and logistics Experience operating within highly regulated and compliance‑driven environments Strong ERP/WMS systems experience Six Sigma and/or Lean Manufacturing certification Microsoft Authorized Refurbisher Program experience desired eCommerce fulfillment and Pick & Pack operations experience Project Management experience desired Experience leading operational transformation initiatives Skills & Competencies Hands‑on operational leadership style (Lead from the Front) Strong analytical and data‑driven decision‑making skills Exceptional communication and leadership capabilities Strategic thinker with strong execution ability Proven problem‑solving and process optimization skills Ability to thrive in a fast‑paced, high‑growth environment Strong organizational and multitasking abilities Advanced proficiency in Microsoft Excel and operational reporting tools PlanITROI Core Values Driven & Confident Think Win/Win Always Own IT / Solve IT Personal Growth Leads to Professional Growth Innovate & Revolutionize the Future Proud to Be Part of the PlanITROI Team Explore more about us: PlanITROI.com | NextraTech.com | BuyRefurbished.com PlanITROI is an equal opportunity employer. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr