Groomer, Petsense

Petsense Groomer

This position is responsible for providing professional grooming services for dogs or cats using the knowledge of grooming styles and techniques.

Essential duties and responsibilities include delivering exceptional customer service, following and demonstrating all Petsense by Tractor Supply Mission and Values, maintaining regular and predictable attendance, working scheduled shifts and having the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs, answering phone and scheduling appointments, assisting in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations, booking appointments and greeting pets as they come in, thoroughly completing 7-point checkin, reporting all accidents and injuries to the Store Manager immediately, following bathing/grooming procedures as outlined, cleaning ears, clipping nails and performing other needed services, adhering to customer instruction of clipping pattern desired, clipping dog's hair according to determined pattern, using electric clippers, combs, and shears, combing and shaping dogs' coat, talking to live animal, or using other non-physical techniques to keep animal calm, completing and maintaining customer and company forms, properly and completely filling out required grooming forms, adhering to all safety rules and procedures and following all safety standards, knowing and watching for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care, sweeping, vacuuming, cleaning and sanitizing cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards, sanitizing and maintaining upkeep of all grooming tools and equipment to eliminate injury and spread of diseases to other pet clients, and assisting in store operations as needed.

Required qualifications include minimum of 1-year experience grooming/styling pets, must be comfortable working with dogs and cats, must provide own tools (clippers, blades, shears) or be willing to purchase required tools, high school diploma or equivalent, successful completion of Paragon Level 1 & 2 training provided by Petsense, any suitable combination of education and experience will be considered. Preferred knowledge, skills or abilities include operating and using all grooming tools and equipment, ability to read, write, and count accurately, communicate effectively with customers, display compassion with animals and treat them accordingly, exhibit attention to detail, lift and carry pets generally weighing 0-50 pounds, work varied hours, days, nights, and weekends as business needs dictate, stand and walk for long periods of time, safely work around pets and pets' waste.

Working conditions include favorable working environment, exposure to wet conditions, exposure to cats and dogs of all sizes, breeds, and temperaments, exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste, work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours, promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines, indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.