Client Service Associate

Role description: Lead End-to-End Client Onboarding: Take ownership of the complete front‑to‑back onboarding journey for new‑to‑bank clients, servicing as their primary advocate and guide through Nomura’s processes. Drive Client Excellence: Communicate with and expertly direct clients through complex onboarding requirements including Tax, KYC, AML, Regulatory, and Credit processes, positioning yourself as their trusted Nomura representative. Champion Process Innovation : Proactively resolve onboarding challenges by leveraging your network of business partners, coordinating strategic advice, and escalating appropriate issues through management while facilitating critical interactions. Orchestrate Cross-Functional Success: Serve as a central process facilitator, seamlessly coordinating across internal stakeholders (i.e. Business, Operations, Credit, Legal, etc.) to deliver streamlined efficient client experiences. Foster Transparent Partnerships: Maintain continuous, strategic communication with clients and internal stakeholders, ensuring transparency and sustained process momentum that reflects our commitment to excellence. Become a Strategic Partner for Innovation: Dive into an exciting world where you’ll master our innovative platforms, skilfully coordinate dynamic, multifaceted communications and build valuable expertise across Nomura’s diverse regulatory areas, all while participating in special projects to give you the opportunity to drive meaningful improvements in operational excellence and make a real impact on client success. Key objectives critical to success: Energetic Innovator : Bring boundless energy paired with sharp independent research skills that uncover breakthrough solutions. Confident Communicator : Excel in building relationships with internal and external stakeholders, articulating complex concepts across all platforms while proactively identifying and addressing emerging opportunities. Client Champion : Shine in client interactions with polished professionalism that elevates every engagement. Results Driven Achiever : Thrive with an instinctive sense of urgency, taking swift, purposeful action that delivers exceptional outcomes. Possess a sound sense of urgency in being able to act promptly and with intention. Proactive Leader: Take ownership of your success by anticipating needs and executing to meet deadlines. Business Enthusiast: Possess a genuine curiosity and passion for diving into the firm’s business ecosystem and building meaningful relationships. Skills, experience, qualifications and knowledge required: 3+ years onboarding experience, preferably dealing with financial institutional clients. FINRA Series 99 & SIE licenses (must be obtained by day one or within first 6 months of employment). Working knowledge of derivative products, ISDA/LFC onboarding processes, and Dodd Frank and EMIR regulatory requirements. Understanding of US AML/KYC regulatory requirements (familiarity with EMEA regimes a plus). Proven track record of project leadership in dynamic, fast‑paced environment where you thrive under pressure. Demonstration of outstanding project management skills with ability to work in a fast‑paced, deadline‑driven environment. Natural talent for client‑focused service with excellent written and verbal communication skills across all levels. Team player with ability to build consensus. Organized with high attention to detail and able to problem‑solve quickly and efficiently. Ability to manage high volume requests, while being flexible and dynamic in execution. Knowledge of Microsoft Suite, including Teams, is a plus. #J-18808-Ljbffr