Manager of Outage Management New York, NY

Manager of Outage Management - New York, NY Job Type: Permanent Compensation: $140,000 - 160,000 Annually JobID: 2156757-AQG Description Are you ready to lead critical IT service operations in a dynamic, enterprise-scale environment? Kforce is working with a unique client in search of a Manager of Outage Management to drive excellence in Incident and Problem Management across a large and complex organization. This hybrid role (NYC) offers the opportunity to work closely with cross-functional teams, shape service delivery strategies, and make a meaningful impact on business continuity and performance. Key Tasks: Champion ITIL-based Incident and Problem Management practices to ensure consistent, effective service across the organization Align IT services with business goals, ensuring technology supports strategic priorities Lead continuous improvement efforts to enhance efficiency, service quality, and customer satisfaction Collaborate with stakeholders across IT and business units to identify needs and resolve issues Monitor service performance, track KPIs and SLAs, and implement improvements Manage incident response processes to ensure rapid resolution and root cause analysis Inspire and guide IT service teams to meet delivery goals and exceed expectations Define and manage SLAs to ensure services meet customer needs Analyze incident and problem data to uncover trends and drive proactive solutions Stay ahead of emerging technologies and best practices in outage management Qualifications Bachelor's degree (required) 4+ years of experience in IT management and support, especially in end-user computing and infrastructure Experience in healthcare or similarly complex environments Strong technical knowledge of Windows/Mac workstation environments, TCP/IP protocols, and support tools Proven leadership skills and ability to collaborate with stakeholders and vendors Excellent communication, analytical, and decision-making abilities Preferred Qualifications 5-7+ years in IT service management or related leadership roles Deep understanding of IT systems, networks, and infrastructure Familiarity with ITIL framework and service management best practices Experience with data analysis and reporting Strong troubleshooting and problem-solving skills Business acumen and strategic alignment capabilities Budgeting and resource allocation experience Skills in risk management, negotiation, and conflict resolution Ability to communicate effectively across technical and non-technical audiences Time management and organizational skills to thrive under pressure Additional Details Hybrid work model: 2-3 days onsite in NYC May include on-call responsibilities #J-18808-Ljbffr ESR Healthcare