Junior AWS Production Support Engineer

Job Title: Junior AWS Production Support Engineer
Location: Knoxville, TN, Columbia SC or Lafayette, LA or Birmingham, AL
Job Type: Full Time permanent Role

Responsibilities
• Provide Level 1 and Level 2 production support for AWS hosted applications.
• Monitor applications and respond to alerts, incidents, failed jobs, and operational issues.
• Use the AWS console, CloudWatch, Splunk, and Linux logs to investigate production issues.
• Perform initial troubleshooting and escalate complex issues to engineering or Level 3 support teams.
• Use SQL to support queries, database activities, batch processes, and operational troubleshooting.
• Develop Python scripts to automate repetitive production support activities.
• Assist with application releases and investigate failures within GitLab or comparable CI/CD pipelines.
• Identify recurring operational issues and recommend automation or process improvements.
• Document investigation results and maintain clear incident and support records.
• Manage incident, problem, and change records using ServiceNow and Jira.
• Learn application specific procedures, dashboards, dependencies, and escalation paths.
• Participate in production on call coverage and support planned releases and after hours incidents as needed.

Requirements
• 2+ years of hands on AWS experience and confidence navigating the AWS Management Console.
• AWS Associate level certification; an expired Associate certification may be considered if current AWS knowledge can be demonstrated.
• Python scripting experience with the ability to automate basic operational tasks.
• Working knowledge of SQL and relational databases.
• Production/application support experience, including troubleshooting, incident investigation, and log analysis.
• Basic knowledge of Linux environments and command line troubleshooting.
• Familiarity with application monitoring, alerts, logs, and production support processes.
• Basic understanding of CI/CD pipelines and application release processes.
• Ability to investigate application alerts, failed jobs or transactions, deployment failures, and AWS service issues.
• Strong analytical and problem solving skills with the judgment to resolve routine issues or escalate appropriately.
• Clear communication, accountability, curiosity, and willingness to learn in a production environment.

Desired Skillset: Splunk, Amazon CloudWatch, ServiceNow, Jira, GitLab, Terraform, and experience supporting Bloomberg, Tradeweb, or other financial market applications.

Educational Requirements: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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