Customer Service Representative
Aesseal
- # Customer Service RepresentativeApplylocations: Rockford - OFFICEtime type: Full timeposted on: Posted 6 Days Agojob requisition id: R-100165**Job Description:****Job Purpose** Responsible for delivering high-quality customer service while supporting the outside sales team through accurate order entry and quoting, ensuring a positive resolution for all customer inquiries. This role serves as a critical link between customers, sales, and internal teams, ensuring timely and effective responses to complex inquiries related to pricing, lead times, and product applications.**Duties & Responsibilities*** Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives* Prepare accurate and timely quotes, including complex pricing and lead time evaluations* Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications* Actively support outside sales team members by: + Assisting with quotes and customer communication + Providing product, pricing, and availability information + Helping resolve customer issues and escalations* Research issues, interpret available information, and use critical thinking to solve problems independently* Maintain organized records of quotes, orders, and customer interactions* Assist other customer service representatives to support overall team performance and workloadOther duties, responsibilities, and activities may be modified or assigned at any time based on business needs.**Health, Safety, Environment, Quality and Ethical Standards**Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world-leading.**Organization**This position has no supervisory responsibilities.**Key Skills and Qualification*** High School Graduate or GED* Strong customer service and communication skills* Strong collaboration skills across multiple departments* Ability to manage multiple priorities in a fast-paced environment* Proven ability to analyze information and solve problems with limited direction* Basic technical aptitude with the ability to learn product applications* High attention to detail and accuracy* Prior experience in customer service – preferably in an office environment – including order entry, quoting, or inside sales support is preferred.* SAP experience preferred**Physical Requirements****Physical Demands****Lift/Carry**StandF (Frequently)WalkF (Frequently)SitC (Constantly)Reach OutwardF (Frequently)Reach Above ShoulderN (Not Applicable)ClimbN (Not Applicable)CrawlN (Not Applicable)Squat or KneelO (Occasionally)BendO (Occasionally)10 lbs or lessO (Occasionally)11-20 lbsO (Occasionally)21-50 lbsO (Occasionally)51-100 lbsN (Not Applicable)Over 100 lbsN (Not Applicable)**Push/Pull**12 lbs or lessO (Occasionally)13-25 lbsO (Occasionally)26-40 lbsO (Occasionally)41-100 lbsN (Not Applicable)**N (Not Applicable)**Activity is not applicable to this occupation.**O (Occasionally)**Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)**F (Frequently)**Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)**C (Constantly)**Occupation requires this activity more than 66% of the time (5.5+ hrs/day)AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- J-18808-Ljbffr Aesseal
Vacancy posted 2 days ago
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