Customer Service Representative

As a cashier at WingStop, an individual will have to take and give out orders to the kitchen staff. He/she will have to be quick and efficient in communicating with crew members and kitchen staff to make sure the guests get their orders on time. A cashier will have to balance their cash drawers, listen and solve customer queries, and replace food if necessary. The individual has to be an ideal team player as this is a very fast paced and strenuous job, which requires him/her to be in the good books of everyone, including the guests.

Essential Duties and Responsibilities::

• Greet and welcome customers entering the restaurant and calling into the restaurant.

• Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.

• Accurately process cash, credit card and gift card transactions; verify age for alcohol purchases.

• Answer questions from customers and make menu recommendations.

• Monitor that all orders are read within Company quote times.

• Verify that all wings are presentable and double checking all orders before giving the order to the customer(s).

• Balance the register at the end of the shift; deliver the amount before the next shift.

• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.

• Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.

• Maintain a professional and presentable appearance according to the company's Uniform Standards

• Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties.

• Leave customer with a positive, long-lasting impression of their WINGSTOP experience.

Key Skills/Abilities::

• Computer literate and comfortable using computerized register (POS) systems.

• Possess great cash handling skills.

• Professional, polite, and reliable even when under stress.

• Must have excellent interpersonal and people skills.

• Must have integrity, honesty and accountability.

Additional Information::

• Cashier and restaurant experience a plus!

• Food Handler Certification required

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.