Neighbor Activities Manager

Job Description

Job Description

Description:

The Neighbor Activities Manager is responsible for leading the planning, coordination, implementation, and continuous improvement of Neighbor Care's community engagement strategy. This management position oversees resident programming, Village Market, community experiences, volunteer-supported initiatives, and engagement opportunities that foster belonging, wellness, connection, and personal growth among neighbors.

This role serves as the operational leader for Neighbor Care programming by supervising assigned staff, coordinating volunteers and interns, managing community partnerships, overseeing program operations, and ensuring activities are safe, meaningful, and aligned with Salt + Light's mission and Neighbor Care's Pillars of Care.

As Neighbor Care continues to grow, the Neighbor Activities Manager will help establish consistent, high-quality programming that strengthens community, promotes resident leadership, and creates opportunities for neighbors to thrive.

This is not a traditional 8:00 AM–4:30 PM position. Work schedules are flexible and based on programming needs, with regular evening activities and occasional weekends expected.

Essential Duties & Responsibilities

Leadership & Supervision

• Supervise assigned staff while providing leadership, coaching, and operational support to interns and volunteers.
• Conduct regular one-on-one meetings, coaching, mentoring, and performance feedback.
• Participate in recruitment, interviewing, onboarding, scheduling, and performance evaluations.
• Foster a collaborative, accountable, and mission-driven team culture.
• Ensure staff and volunteers understand and follow organizational policies, safety procedures, confidentiality requirements, and trauma-informed practices.

Programming, Activities & Community Experiences

• Develop and implement an annual Neighbor Care programming strategy aligned with organizational priorities and the Neighbor Care Pillars.
• Plan, coordinate, and oversee educational, recreational, wellness, volunteer, and community-building activities.
• Lead logistical planning including staffing, transportation, vendors, volunteers, facilities, supplies, setup, event operations, and risk management.
• Develop and maintain standard operating procedures for recurring programs and special events.
• Ensure activities are safe, organized, engaging, and consistently delivered with excellence.
• Evaluate activities through participation trends, observations, and resident feedback to continuously improve programming.

Resident Leadership & Community Engagement

• Foster a welcoming environment where every neighbor experiences dignity, belonging, and opportunity.
• Build meaningful relationships with neighbors through consistent visibility and engagement.
• Create opportunities for neighbors to serve as volunteers, peer leaders, committee members, and activity facilitators.
• Encourage neighbor ownership by identifying strengths, talents, and interests that contribute to community life.
• Support residents in developing leadership skills and meaningful opportunities to give back.

Village Market & Village Bucks

• Provide strategic and operational leadership for Village Market as Neighbor Care's signature engagement initiative.
• Coordinate community partners, volunteers, vendors, logistics, marketing requests, and day-of operations.
• Evaluate participation, outcomes, and community impact while identifying opportunities for continuous improvement.
• Administer the Village Bucks incentive program by maintaining accurate participation records, processing activity incentives, reconciling balances, and ensuring consistent implementation of program guidelines.

Partnerships, Communication & Operations

• Manage the Neighbor Care programming calendar and coordinate scheduling across departments.
• Build and maintain collaborative relationships with community organizations, volunteers, and partner agencies.
• Coordinate marketing requests and collaborate with the Marketing & Communications team to promote programming.
• Maintain inventory of activity supplies, equipment, and event materials.
• Manage the Neighbor Care programming budget and ensure responsible stewardship of organizational resources.
• Coordinate transportation, facility logistics, and event safety planning.

Planning, Data & Continuous Improvement

• Monitor participation, attendance, and engagement trends.
• Ensure participation records and activity documentation are accurately maintained.
• Prepare monthly reports summarizing participation, accomplishments, challenges, and recommendations.
• Utilize resident surveys, participation data, and program outcomes to guide future planning.
• Participate in departmental strategic planning and annual goal development.
• Recommend improvements that strengthen resident engagement and community impact.

Requirements

Education, License & Experience Required

• Associate's degree or equivalent professional experience.
• Minimum of two years of progressively responsible experience in community engagement, recreation, nonprofit programming, hospitality, event management, or a related field.
• Experience coordinating multiple projects simultaneously.

• Bachelor's degree in Human Services, Recreation, Business Administration, Communications, Marketing, or a related field.
• Experience supervising staff or volunteers.
• Experience working within supportive housing, behavioral health, homelessness services, or other community-based programs.

Knowledge, Skills & Competencies

The ideal candidate demonstrates:

• Leadership and team development.
• Strong relationship-building skills.
• Excellent organizational and project management abilities.
• Effective written and verbal communication.
• Conflict resolution and de-escalation.
• Public speaking and group facilitation.
• Budget management and resource stewardship.
• Strategic thinking and problem-solving.
• Adaptability in a dynamic environment.
• Trauma-informed and community-centered engagement.
• Ability to maintain confidentiality and professionalism.
• Cultural humility and a commitment to belonging.

Technical Proficiency

• Google Workspace (Docs, Sheets, Calendar, Drive)
• Microsoft Office
• Apricot, HMIS, or similar data systems
• Scheduling and volunteer management software
• Canva or similar graphic design platforms (preferred)

Licenses & Registrations

• Valid California Driver's License.
• Reliable, insured transportation.
• Ability to travel throughout Tulare County.
• Ability to work flexible hours, including evenings and weekends, based on programming needs.

Work Environment

The Neighbor Activities Manager works in office, community, and outdoor settings throughout Tulare County while supporting Neighbor Care programming and events.

Physical Demands

The employee must be able to:

• Sit, stand, and walk for extended periods.
• Frequently move, transport, and set up activity supplies and equipment weighing up to approximately 50 pounds, with or without reasonable accommodation.
• Travel throughout Tulare County.
• Work outdoors during varying weather conditions.

Success in This Role

Success in this role is measured not only by the quality and consistency of programming, but by the meaningful connections and sense of belonging neighbors experience through Neighbor Care.

The Neighbor Activities Manager is successful when they:

• Develop and sustain an annual programming strategy that increases community participation and engagement.
• Create meaningful opportunities that reflect the interests, strengths, and goals of neighbors.
• Foster a welcoming culture where neighbors feel connected, valued, and encouraged to participate.
• Lead safe, organized, and high-quality activities that align with Neighbor Care's mission and Pillars of Care.
• Build strong relationships with staff, volunteers, community partners, and neighbors.
• Responsibly manage budgets, resources, and organizational assets.
• Use participation data and resident feedback to continuously improve programming.
• Demonstrate leadership that reflects Salt + Light's values of compassion, dignity, excellence, collaboration, and belonging.

Ultimately, this role exists to cultivate a vibrant community where neighbors build relationships, discover purpose, develop new skills, and experience a genuine sense of belonging.