Software Engineering SMTS

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. Role Overview Senior Member of Technical Staff (SMTS) – AI Software Engineer. This role requires a strong backend developer who will play a pivotal role in maintaining our core execution engines, handling complex orchestration, and ultimately building the next generation of intelligent agents. Team We are a group of Generative AI Application Engineers who are passionate about designing products and building intelligent agents that work alongside humans to drive customer success 24/7. We love to learn, teach, and help each other, and we seek core product developers with a collaborative attitude, strong problem‑solving skills, and openness to others’ ideas. Role As an SMTS, your journey will bridge the optimization of our current core systems with the creation of next‑generation AI reasoning. Phase1 (Legacy Optimization). You will start by taking ownership of our legacy React Planner. Phase2 (Next‑Gen Evolution). As you master the architecture, you will transition to working on our new reasoner. What You’ll Do Maintain, debug, and optimize the legacy React Planner engine, ensuring high availability, security, and rapid resolution of customer issues. Transition into designing and building new reasoning features and capabilities for the next‑generation Agentforce reasoner. Build and own end‑to‑end scalable services that can be integrated with numerous applications, support thousands of tenants, and operate at scale in production. Drive system efficiencies through automation, including capacity planning, configuration management, performance tuning, monitoring, and root cause analysis. Participate in periodic on‑call rotations and be available to resolve critical production issues. Collaborate with Product Managers, Application Architects, Data Scientists, and Deep Learning Researchers to bring innovative technologies to production. Required Skills 5+ years of industry experience in software engineering, with a proven track record as a core backend product developer. Strong programming skills in Java with a solid understanding of object‑oriented design. Strong programming skills in Python, with experience or a strong interest in building ML pipelines. Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related STEM field with strong competencies in algorithms, data structures, and software design. Excellent debugging and triage skills; a passion for digging into legacy codebases to solve complex bugs and security vulnerabilities. Experience with distributed, scalable systems and modern data storage, messaging, and processing frameworks (e.g., Kafka, Docker, Spark). Basic understanding of deep learning, machine learning algorithms, LLMs, and prompt engineering. Excellent problem‑solving skills; the ability to tackle problems the world has yet to solve. Preferred Skills Experience developing applications/services for complex business use cases and large amounts of unstructured data. Experience with conversational AI and fine‑tuning methods for LLMs. Strong written and verbal communication skills with a track record of driving collaboration across multiple technical teams. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Benefits and Compensation Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Salary range: $148,500 – $223,900 annually. In select cities within the San Francisco and NewYorkCity metropolitan area, the range is $178,900 – $246,000 annually. #J-18808-Ljbffr