Patient Services Representative

divh2Patient Services Representative/h2pJob Category: Non-Clinical/ppFull-Time/ppOn-site/ppJacksonville, Florida, USA/ph3Description/h3pBuild What Matters MostFamilies, Futures, and Your Career/ppEnjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nations leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine./ppOur team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine./ppThrough our national network of premier fertility centersincluding IVF Floridawe combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal rewardand were just getting started./ppOpportunity Overview/ppWe have an immediate opening for a Patient Services Representative to join our team at IVF Florida in Jacksonville, Florida./pulliSchedule: Monday through Friday, from 7:00 AM to 4:00 PM, with rotating weekend and holidays (1 to 2 Saturdays per month)/li/ulpThis role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day./ppHow Youll Contribute/ppAt US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbersand support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, youll be surrounded by a team committed to shared success./ppIn this role, the Patient Services Representative will:/pulliWelcome patients and visitors to the office/liliAnswer and assist all incoming telephone calls/liliSchedule appointments using a computerized scheduling system and conducting follow-up calls when necessary/liliProvide timely and accurate information and quality customer service to incoming patient inquiries/liliMaintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information/li/ulpWhat Youll Bring/ppWere looking for professionals who bring both technical skill and a deep sense of responsibility to the care experienceindividuals who thrive in environments where excellence, empathy, and accountability matter./ppQualifications and Skills Include:/pulliHigh school diploma; Associates degree preferred/liliMinimum of 1 year experience in a hospital or medical office setting/liliExtensive knowledge of insurance/benefits, medical terminology and medical billing/liliWomens health, OB/GYN, or Fertility experience preferred/liliKnowledge of office procedure and office machines (i.e. computer, fax, copier, etc.)/liliBasic computer proficiency with Microsoft Office suite/liliAbility to communicate accurately and concisely/liliExcellent interpersonal skills/liliStrong attention to detail/liliAbility to organize and manage multiple priorities and meet deadlines in an ever-changing environment/li/ulpMore important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvementfor themselves, their colleagues, and the patients we serve./ppWhat We Offer/ppUS Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team membersprofessionally and personallyacross all employment types./ppFull-Time Employees (30+ hours/week)/pulliMedical, dental, and vision insurance/lili401(k) with company match/liliTuition assistance and professional development support/liliPerformance-based bonus opportunities/liliGenerous paid time off, paid holidays, and paid parental leave/liliLife and disability benefits/liliFertility Discount Program/liliEmployee wellness and recognition programs/li/ulpPart-Time Employees/pulli401(k) with company match/liliPerformance-based bonus opportunities/liliEmployee wellness and recognition programs/li/ulpPer Diem Employees/pulli401(k) with company match/liliEmployee wellness and recognition programs/li/ulpOur Commitment to Inclusion and Opportunity/ppUS Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve./ppAcross our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth./ppThis is a moment of growth, innovation, and impact. Take the next step in your career with US Fertilityand help shape the future of fertility care./ppEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div