Quality Advisor - 2nd shift

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your

Workday Account

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RCH Revenue Cycle Management Services

Scheduled Weekly Hours

The Revenue Cycle Training and Quality Improvement Advisor will participate in the research, design, creation, delivery of training and education related to revenue cycle operations and management utilizing the principles of Instructional Systems Design and Adult Learning Theories. The Advisor will actively monitor strategic initiatives intended to enhance organizational effectiveness and continuous improvement by performing quality reviews, communicating deficiencies, and recommending best practice adjustments and opportunities.

States eligible for remote work: Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Tuition assistance/reimbursement

*Flexible scheduling

Training and Education:

Facilitate training for all new and existing Monument Health Revenue Cycle staff as requested and assigned.

Deliver and conduct engaging and effective training sessions and educational offerings to diverse audiences utilizing appropriate learning strategies. Incorporate the principles of Adult Learning in training classes. Assess training needs before, during and after each class. Make necessary adjustments to training delivery based on leadership, student and training team feedback.

Teach and mentor additional caregivers who will assist with ongoing training for end users. This will include monitoring the trainer’s adherence to course curriculum, knowledge of applicable workflows, and overall Epic and other software system knowledge.

Assist with the planning, development, implementation and revision of curriculum in keeping with changes in organization’s professional and leadership development needs and in keeping with industry best practices.

Develop and design self-paced web-based learning, synchronous web-based learning, and classroom learning and materials for revenue cycle training and education programs as well as ongoing professional development opportunities such as internal certification, career ladders, etc.

Develop, test, and maintain course curriculum along with all training materials for the respective type of medium application. Prepare instructional material for printing and develop outlines with necessary details to direct instruction. Publish, edit, and revise content as necessary.

Ensure all classroom training and related training materials adhere to current Monument Health policies and procedures.

Quality Assurance and Improvement:

Performs quality reviews as required and upon implementation of automation changes within Revenue Cycle and communicate outcomes and opportunities.

Provide hands on support to system end users with learned application knowledge and documents project issues.

Assists Revenue Cycle leaders with planning, design, implementation, and maintenance of comprehensive continuous quality improvement program. Education - High School Diploma or GED equivalent

Certification - Lean Six Sigma Yellow Belt within one year of hire; NAHAM CHAA or AAHAM CRCS within one year of hire

Education - Associates degree or equivalent certification in Healthcare, Education, Business or related field

Certification - Lean Six Sigma or IHI Quality and Safety

3+ years of Education Training Experience; Revenue Integrity

Shift

10 Monument Health Rapid City Hospital, Inc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.