Customer Success Supervisor - Dallas, TX

Job Description Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. The territory for this role will be in and around DFW area. Key Responsibilities Serve as the primary point of contact and advocate for assigned accounts Handle routine customer inquiries with standardized solutions while escalating complex issues as needed Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions Value Creation / Proposals Proactively engages existing customers to enhance value and prevent churn Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas Identify low touch upsell opportunities and guide customer to resources for additional value Develop strategies for upselling / cross-selling opportunities to drive account growth Drive product adoption and educate customers and products and services Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability Monitor customer health metrics to measure satisfaction and to prevent churn Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth Auto req ID 478872BR Minimum Education Required High School/GED Job Category Customer Service Additional Qualifications/Responsibilities 0-4 years in customer success, support, or related customer‑facing roles SMB account management experience Can manage multiple customer engagements through strong organizational skills Data driven mindset Excellent written communication skills Bachelors Degree -- Preferred Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. City Dallas State Texas Job Code CustomerService CustomerService Affiliate Sponsor UPS Salary Range Not Disclosed #J-18808-Ljbffr VetJobs