Stylist

Chloe StylistRichemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ??of our Houses, through a process of permanent creativity.Role OverviewA Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.ResponsibilitiesEssential duties (daily and occasional)Direct reports and business areas to coverRelationships: Clients/Co-workers/Management/VendorsOther tasks and duties as requested by manager.A Client Relationship OwnerDelivers exceptional customer service and takes pride in developing long-term relationshipsIs aware of CRM targets and actively engages in all actions to reach themImplements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframeConsistently captures client data and takes notes of all qualitative informationKnows their portfolio of customers, and in particular, the VVICs and VICs they handleAn Omnichannel Business PartnerHas the ability to offer excellent customer service and delivers strong business performanceUses all omnichannel services available to grow salesIs aware of store and individual sales and KPIS targets and actively engages in all actions to reach themActively completes trainings and participates in all commercial activities set by the SM/ASM /HOConsistently works to achieve given sales, KPIs and CRM targetsIs aware of local trading environment and competitors' activitiesAn Operations Excellence SupporterEnsures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managersProactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environmentImplements all guidelines related to store and BOH management and participates in inventoriesSupports after sales clients and follows up to ensure impeccable after sales serviceComplies with established Richemont policies and standardsRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We OfferEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.Expected Hourly Range: $21-$24/hrSalary will be determined based on relevant skills and experience.