Hotel Front Desk Clerk

Front Desk Receptionist

Responsible for the day-to-day running of the front desk reception, including ensuring all issues raised by residents and visitors are handled promptly, responding to telephone calls, resident questions, check-ins, and check-outs, and handling other clerical tasks. The ability to work flexible hours (e.g., weekends and holidays).

Responsibilities

• Undertake front desk daily duties.
• Keep records of arrivals and departure of residents.
• Attend to residents' needs and concerns in a friendly and cordial manner.
• Ensure that residents follow all in-house rules and policies.
• Ensure all visitors (family, friends, and delivery persons) and all non-Salvation Army/Sodexo employees working in the building sign in/out and provide them with a visitor's pass. Visitors are to be politely challenged as to the reason for entering the residence.
• Assist the Admissions department as needed, as agreed by Director of Operations.
• Assist with creating photo IDs for all new residents and verify Markle resident IDs.
• Monitor security video cameras and report to administration unusual activities.
• Process payments for fees.
• Answer calls in a polite, friendly manner and forward calls or take messages as needed.
• Accept packages and faxes and sort out daily mail.
• Be aware and sensitive to the cultural and social population served.
• Contact and inform the maintenance department of the floor number when the fire alarm rings.
• Maintain log for borrowed resident keys.
• Handling application and other clerical tasks.
• Assist with room inspections as needed for current residents and incoming residents.
• Monitor RDP database.
• Maintain log for keys.
• Assist with preparation of welcome packages for all arriving guests as needed.
• Supervise security guards.
• Monitor use of the fitness center including securing and processing approved "Informed Consent and Waiver of Liability" for residents participating in the fitness activities and program using the fitness room.
• Perform other tasks and duties as assigned by the Salvation Army administration.

Qualifications

• High School Diploma or GED
• Ability to communicate effectively in English (written and verbal)
• Good Computer Skills (Microsoft Office)