Clinic Office Coordinator (Family Medicine | Surgical Specialist)

Job Description
Be the welcoming face of compassionate patient care.

The Staff Pad is proud to partner with a respected hospital in Las Vegas, New Mexico and looking for a friendly, dependable, and detail-oriented Clinic Office Coordinator to join a growing healthcare team.

In this role, you'll be more than just the first point of contact - you'll play a key part in creating a positive experience for every patient who walks through our doors. You will be responsible for all the front office procedures to facilitate smooth patient registration and checkout. If you enjoy meaningful work, collaborative teammates, and making a difference every day, we'd love to meet you.

What You'll Do

• Welcome patients, families, andvisitors with professionalism and warmth
• Verifies appointment information,provides directions and responds to inquiries as appropriate
• Manage patient check-in/check-outand ensure a smooth office flow
• Answer phones, assist callers, androute calls and messages appropriately
• Schedule appointments andcoordinate referrals with healthcare providers
• Determine insurance eligibility andcomplete pre-certification information for referral appointments as needed
• Contacts emergency services and lawenforcement as directed by healthcare providers during urgent or emergencysituations
• Verifies insurance eligibility and benefits with patients/guardians to ensure clear understanding of coverage and/or constraints effecting treatment
• Collect co-pays, deductibles, andoutstanding balances accurately
• Copy and attaches insurance cardsto registration documents to support accurate and timely claim processing
• Prepare and issue receipts foraccount payments
• Maintain up-to-date patientregistration and insurance information (primary and secondary) to ensureaccurate billing
• Handles prescription and refillrequests, distributes medications to patients, and maintains accurate logsin compliance with office policies.
• Support providers and patientsduring urgent or emergency situations when needed
• Ensure all patient information ishandled confidentially and in compliance with HIPAA regulations

What We're Looking For

• Previous experience as a ClinicOffice Coordinator or Medical Receptionist preferred
• Strong communication and customerservice skills
• Ability to multitask whilemaintaining accuracy and professionalism
• Comfortable working in a busyhealthcare environment
• Knowledge of HIPAA and patientconfidentiality practices
• Positive attitude, reliability, anda team-first mindset

Why Join Us?

We value our team members and believe in creating a supportive workplace where you can grow professionally while making a real impact on patients' lives.

Benefits Include:

• 401(k) with company match
• Health, dental, and visioninsurance
• Life insurance
• Paid time off
• Stable full-time schedule
• Opportunity to work with acompassionate and collaborative healthcare team

Schedule

• Full-time
• Monday through Friday
• Occasional weekends as needed

Work Location

In-person

Join a team where your professionalism, compassion, and organizational skills truly matter. Every interaction you have helps create a better healthcare experience for our patients and families. We encourage you to apply today!