Regional Director - Delaware
Hand & Stone - 3654 Concord Pike - Wilmington, DE
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Our ideal candidate has 3–5+ years of leadership experience, with a proven track record of driving performance, developing leaders, and delivering strong sales results across multiple locations. This individual is an exceptional communicator, a culture builder, and someone who thrives in a fast-paced, people-first environment.
We are looking for someone interested in a long-term role with opportunity for professional growth. Multi-unit leadership experience is strongly preferred. Prior spa or membership-based sales experience is a plus.
Our goal is to provide our valued members and guests with a world-class experience, and our Regional Directors play a critical role in making that happen. You will set the tone across your region, coach and develop leaders, drive performance, and grow the business.
Your Region
3 spa locations in Delaware & 1 in Pennsylvania
Annual revenue of $4.5M – $5.5M What’s In It For You?
- Medical, Vision, Dental, Life, and Supplemental Insurance with generous employer contributions
- 401(k) with company match
- Competitive salary plus performance-based bonus potential
- Safe, professional work environment
- Employee discounts
- Strong career growth opportunities – we promote from within
- AND MORE
- Lead and support multiple spa locations, ensuring exceptional client experiences across the region
- Act as the primary escalation point for client concerns and ensure timely resolution
- Oversee and manage regional operations, including performance, staffing, and overall business health
- Drive spa sales performance and regional profitability through P&L ownership and analysis
- Recruit, hire, train, and develop high-performing General Managers and spa leaders
- Coach, monitor, and hold teams accountable to performance goals and KPIs
- Support membership growth, sales strategy, and execution across all locations
- Partner with GMs to maximize appointment books and optimize staffing
- Execute marketing initiatives, grassroots efforts, and community outreach to drive traffic and brand awareness
- Support new spa openings, acquisitions, and integration of new locations
- Handle administrative responsibilities including reporting, payroll oversight, inventory, and operational expenses
- 3–5+ years of leadership experience (multi-unit experience strongly preferred)
- Proven success driving sales and operational performance
- Results-oriented with a track record of holding yourself and others accountable
- Passion for developing people and building strong, positive culture
- Ability to manage multiple locations and priorities effectively
- Strong communication, organization, and leadership skills
- Comfortable working in a fast-paced, high-volume environment
- A fast learner with a positive, solutions-oriented mindset
- Strong critical thinking and problem-solving skills
- Travel required – expect to visit each location multiple times weekly
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 63 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first. We can’t wait to meet you!
Vacancy posted 22 days ago
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