Account Director

NPARALLEL + Atomic Props is an experiential marketing agency that transforms brand interactions into moments of connection through award-winning trade show exhibits, immersive brand activations, and innovative OOH advertising installations. Our company has won countless awards for our industryexpertiseand for being a top employer. We believe in our values and show upeach and everyday ready to bring our best selves. Core Values - Balance, Courage, Exhibiting Good, Growth, Honesty, Integrity, Respect The Role: An Account Director (AD) engages with clients to grow their business by delivering bold, targeted solutions in partnership with internal teams and vendors. The AD is the central connection point – listening to the client and giving consistent work direction throughout the account team and company to ensure we are delivering solutions which create evident additional value for our clients and NPARALLEL. The AD is the creator of internal transparency to all other teams and leadership, developing and keeping the sold solutions at the forefront of the internal teams' work effort. The AD delivers compounding value by continuously proposing and delivering creative solutions, creating loyal clients who could not imagine working with anyone else. Act as a business manager for a large, complex client or group of clients Identify growth opportunities within clients, create strategies for winning additional business Own the business plan for the client, keep it updated and work with teams to provide targeted solutions that fulfill the plan Provide direction and motivation for brand stewardship on behalf of clients Successfully lead account team staff and processes, and the ongoing improvement of those processes Manage the mood, people, resources, and activities involving the clients Be the central point of communication between the company and the client Ensure new revenue streams are developed within company margin expectations Ensure client satisfaction by creating solutions for issues standing in the way of project team success. Raise awareness with internal teams until resolution is found. Set the table for every project and delegate them to the team. Follow up. They are all important. Provide leadership, work direction and oversight of the account team working on your book of business Provide direction and motivation for internal brand stewardship on behalf of clients Accountabilities: *If the assigned team has no SAM/ AM and/or AC, those accountabilities are additive to this role Overall client relationship and account performance Maintain an in-depth understanding of assigned clients’ brand and marketing strategies Communicate nuances of client to internal teams Maintain and develop ongoing relationships at management levels within the clients Identify and work with leadership to win new business and introduce additional service offerings to clients Responsible for all aspects of project team performance, project delivery and financial results Review and approve estimates and invoices for all work prior to distribution Leverage internal teams to ensure training and process standards are met across the team Own potential project variances, drive project change notices, as necessary, to meet or exceed margin expectation set when projects were sold Continuously evaluate projects working with other teams to achieve higher margins, the AD is the owner of the margin gap between sold and closed Functional Leadership Define, establish, communicate and ensure understanding of specific roles, processes and measurements of success which create an exceptional customer experience for each client Provide overall management, planning and guidance for all departmental activities, ensuring timely and accurate execution of team responsibilities Manage financial and human resources to ensure appropriate spending and workloads across all teams Ensure timely and complete deliverables internally and externally Regularly provide candid and respectful performance feedback to employees in real time, notify leadership as necessary Foster open communication, have direct conversations with all team members when appropriate Conduct regular meetings and ensure continual communication with team regarding changes, opportunities, and challenges on the team Ensure self and team demonstrate NPARALLEL’s core values in every interaction Positively contribute to NPARALLEL’s business performance, culture, and values Make decisions in the best interest of both clients and NP Embrace change, offer suggestions for improvement Contribute positively to the Company, Team, Client, and Projects Measurements of Success: Achievement of financial goals for assigned book of business Increasing volume of projects and revenues, expanding range of services provided to clients Increase in service levels / expanding range of services provided to client base Deliver projects within client budget expectations while monitoring and maintaining targeted margins Fully satisfied clients (internal and external) Employee growth and retention Ability to successfully onboard and retain new business Improvement in team systems and adherence to process Actively contribute to and support the attainment of team goals and company initiatives Education and experience: External candidates: 10+ years industry or marketing experience with proven success growing client accounts and leading teams Internal Candidates: In-depth understanding of NPARALLEL + Atomic Props value proposition, offerings, and internal operations, typically gained by 10+ years with NP or in the industry Proven ability to drive growth, profitability, and lead/influence teams Ability to travel and willingness to work the hours required to execute during peak periods Degree in business or marketing preferred Attributes: Strong communication skills, including listening, writing, presenting, facilitating, coaching, and leading Comfortable having difficult conversations and adept with conflict resolution Ability to build and influence organizational change at all levels Flexible, adaptable, and open to others’ ideas Strong critical thinking/problem solving skills with results orientation Strong customer focus and solutions orientation Ability to manage projects, teams, clients, and yourself Desire and ability to operate according to NPARALLEL’s Core values Why Join Us? Our 160,000-square-foot fabrication facility is a playground for makers, creators, and innovators. With custom machinery, cutting-edge tools, and limitless resources, we turn ambitious ideas into reality. At NPARALLEL + Atomic Props, you’ll be part of a team that’s shaping the future of experiential marketing—one extraordinary build at a time. Base Salary: $90,000-$135,000 based on experience + eligible for incentive compensation #J-18808-Ljbffr NPARALLEL + Atomic Props