Weekend Afternoon/Evening Hotel Valet Attendant - Westin Downtown Houston

Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. The hourly base pay range for this position is $10-$11 per hour plus $13-$14 per hour in tips. Work Schedule For this position, we are currently seeking weekend evening availability. Shift options include 1:00 pm – 9:00 pm, 3:00 pm – 11:00 pm, or 5:00 pm – 2:00 am depending on candidate availability. This will be discussed during the interview. Benefits Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401(k) retirement savings plan. Eligibility requirements depend on job classification, length of employment, and number of hours worked. Benefits are subject to change and may be subject to specific plan or program terms. Seasonal and temporary roles are not eligible for these benefits. Summary The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles promptly and safely and for assisting guests with luggage, including delivery and pick‑up of guest luggage (where applicable) during arrival and departure. Essential Functions Maintains a pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guests’ last names during interactions. — 25% Uses the day’s salutation and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. — 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. — 20% Assists guests with directions, taxis, reservations, and other inquiries. Provides guests with information about outlets, meeting rooms, and/or amenities of the facility as well as main attractions in the area. Delivers messages, items, and/or guest amenities as requested. Shuttles guests to appropriate approved locations. — 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information, including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. — 35% The total amount of time for all functions of the job — 100% Qualifications Education High school diploma or general education degree (GED) Required Licensure, Certification, etc. Must hold a valid driver’s license for the state you are applying to work, or be within a commutable distance from the state. Work Experience One (1) month of related experience and/or training; or an equivalent combination of education and experience. Knowledge Knowledge of principles and processes for providing customer and personal services. Skills Ability to read and write standard English language. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees. Ability to add and subtract three‑digit numbers and to multiply and divide with tens and hundreds; ability to perform these operations using units of American money. Ability to understand 24‑hour and military time systems. Ability to understand rates applicable to time passed. Ability to operate a manual transmission is highly desirable. Perform parallel parking. Scope Authority to Act Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility The employee has control over resources available only. Working Conditions & Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run, walk, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment: The majority of work will be performed outdoors for extended periods of time, including the entire duration of the shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel: Up to 5% travel may be required. Equal Opportunity Employer Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Towne